Description
Provide information and communication support services. Performs
all phases of Communications to include: Call Taker, and Police
Telecommunications. This position is non-exempt.
Examples of Duties
Performs duties under the direct supervision of the Communications
Supervisor. Duties will be performed in the Communications Centers
which operate on a 24-hour basis. Personnel are assigned to an
eight-hour shift which may require working nights, weekends, and
holidays. Personnel are required to work in situations of extreme
stress (to include natural and man-made disasters). Incumbent is
required to be totally familiar with all policies, procedures, and
functions of Communications Section and to achieve satisfactory
performance standards in all functional areas.
Typical Qualifications
- The ability to develop and maintain cooperative and
professional relationships with fellow employees, representatives
from other departments, and supervisors
The ability to use logic and reasoning to reach a conclusion
and approaches to problems
The ability to use judgment and decision-making skills to
evaluate situations, establish priorities, and resolve matters
Ability to think quickly
The ability to work under stressful situations
The ability to actively listen and communicate effectively
through clear speech and hearing
The ability to follow instructions
The ability to write clearly and spell correctly
The ability to establish and pass on information as needed
Graduation from high school or GED; Must successfully pass a
background investigation (to include a polygraph examination). This
position requires successfully passing testing for controlled
substances and hearing test. Must possess a valid Virginia driver’s
license and must have a satisfactory driver’s record based on the
Hampton University criteria.
Supplemental Information
Responds calmly and tactfully to callers on Emergency and
non-emergency lines. Ascertains the nature of the complaint,
obtains complete and accurate information including names,
addresses, type of emergency and other necessary information. Uses
desktop dictaphone recorder to clarify information as needed.
Enters data into the Computer Aided Dispatch System (CADS).
Enters into the computer for Virginia Criminal Information
Center (VCIN) and/or National Criminal Information Center (NCIC)
for information such as license checks, stolen vehicles, runaway
juveniles, missing persons and stolen articles. Uses a Telephone
Device for the Deaf (TDD).
Understands University offices, their functions and the key
personnel assigned to those offices. Knows the chain of command of
the Hampton University Police Department and Hampton University.
Knows how to identify types of emergency vehicles and equipment,
response ability of fire stations, police districts, and response
level of complaints.
Maintains wrecker lists, learns to use premise listings of
buildings in CADS to respond to emergency calls after regular
business hours. Knows how to use street indexing. Notifies public
utility agencies of interruption of services to the campus.
Maintains a variety of logs and records, as necessary.
When assigned to Police Telecommunications:
- Maintains police unit status in CADS.
- Uses CADS to dispatch police units to various types of service
calls. Uses CADS to monitor the exact location and status of all
police units. Monitors and maintains all field activity.
- Uses the radio system to dispatch field units to a complaint
using correct terminology. Relays all pertinent information
originating on campus and surrounding area to on-duty officers.
Records information transmitted by police officers.
- Certified in Emergency Medical Dispatching (EMD).
- Performs other related duties as required.
