Enrollment Coordinator (Online Admissions - IA)

Required Documentation Interested candidates should submit a cover letter and resume. Submit your
documents at the end of the application to be considered. If you need help, please reach out to employment@uiu.edu.

Position Summary

This is a non-exempt position that actively recruits online and self paced students
for Upper Iowa University by coordinating and making regular outreach to businesses, military facilities, community college partners, and
other institutions. Responsible for the communication and support of prospective students with admissions, transfer credits, degree plans,
and financial aid.

Position Responsibilities

Enrollment Services

• Work collaboratively with the Director
  to increase UIU visibility. Actively recruits new students for Online and Self-Paced Programs. Determines eligibility for admission and
  advises students regarding admission status.
• Immediately follow up on all leads with phone calls, text messages, and emails as
  established within the communication flow. Maintains a mindset that all leads are good leads until the prospect specifically states they are
  no longer interested.
• Advises prospective transfer students, using appropriate articulation worksheets.
• Advises prospective
  students about financial aid availability, loan options, veterans and total military family benefits, company tuition reimbursement, and
  other financial aid options.
• Represents UIU at events in an effort to grow enrollment.
• Maintains constant communication with
  the Director to report activities and outcomes during each contact and/or visit.
• Maintains accurate detailed events in CRM calendar
  while recruiting at college fairs, military fairs, trade shows, and other appropriate venues, promoting University
  programs.
• Continuously identifies opportunities/niches for UIU expansion/growth.
• Collaborates with other UIU team members on
  University-wide recruitment and retention initiatives including, but not limited to: virtual events, orientations, and initiative working
  groups.
• Performs job duties and other tasks pursuant to current UIU policies and procedures.
• Maintains a working knowledge
  of current degree programs, policies, major content, and transferability of credits, including CLEP, ACE, and DSST.

Customer Service

• Ensures the University's culture of superior customer service through example and
  encouragement.
• Maintains superior customer service as a competitive advantage.
• Professionally represents Upper Iowa
  University to internal and external customers, including students, prospective students, companies, organizations, partner schools, faculty
  and staff.
• Provides prompt responses to email, voice, and other mail to ensure timely follow-up and outstanding service to all
  customers.

Collaboration

• Promotes UIU by supporting the organization's mission, vision, and goals.
• Refers
  prospective students to appropriate resources.
• Additional duties as assigned in support of University objectives.
• Works
  collaboratively with the Director, other university admissions teams, and the campus support offices (Registrar, Business Office, and
  Financial Aid Office) to assist learners.
• Serves on University committees and teams as appropriate.

Qualifications

• Bachelor's degree required. Master's Degree preferred.
• Outstanding interpersonal communication and writing
  skills.
• Experience in marketing and sales preferred.
• Knowledge of non-traditional, adult student learning theory and
  motivation
• Keen attention to detail
• Willingness to work flexible schedules, including evening hours and
  weekends.
• Willingness to travel within the United States.
• Must possess a valid driver's license.
• Excellent computer
  skills including experience in Microsoft Office Suite. Experience using a Customer Management System is preferred.
• Professional
  accomplishments that reflect self-motivation, initiative, independence, and strong customer service orientation.

Benefits
Package Free & reduced UIU tuition packages for employees, dependents, and spouses, paid vacation and sick leave, paid holidays, retirement,
health, life, and other insurance are available.

Employment is contingent upon successful completion of a background check.