Title: Enrollment Coordinator (Online Admissions - Iowa)
Location: Must be able to work from a UIU Iowa location (West Des Moines, Fayette, Cedar Falls)
Required Documentation Interested candidates should submit a cover letter and resume. Submit your documents at the end of the application to be considered. If you need help, please reach out to employment@uiu.edu.
Position Summary
This is a non-exempt position that actively recruits online and self paced students for Upper Iowa University by coordinating and making regular outreach to businesses, military facilities, community college partners, and other institutions. Responsible for the communication and support of prospective students with admissions, transfer credits, degree plans, and financial aid.
Position Responsibilities
Enrollment Services
- Work collaboratively with the Director to increase UIU visibility. Actively recruits new students for Online and Self-Paced Programs. Determines eligibility for admission and advises students regarding admission status.
- Immediately follow up on all leads with phone calls, text messages, and emails as established within the communication flow. Maintains a mindset that all leads are good leads until the prospect specifically states they are no longer interested.
- Advises prospective transfer students, using appropriate articulation worksheets.
- Advises prospective students about financial aid availability, loan options, veterans and total military family benefits, company tuition reimbursement, and other financial aid options.
- Represents UIU at events in an effort to grow enrollment.
- Maintains constant communication with the Director to report activities and outcomes during each contact and/or visit.
- Maintains accurate detailed events in CRM calendar while recruiting at college fairs, military fairs, trade shows, and other appropriate venues, promoting University programs.
- Continuously identifies opportunities/niches for UIU expansion/growth.
- Collaborates with other UIU team members on University-wide recruitment and retention initiatives including, but not limited to: virtual events, orientations, and initiative working groups.
- Performs job duties and other tasks pursuant to current UIU policies and procedures.
- Maintains a working knowledge of current degree programs, policies, major content, and transferability of credits, including CLEP, ACE, and DSST.
Customer Service
- Ensures the University's culture of superior customer service through example and encouragement.
- Maintains superior customer service as a competitive advantage.
- Professionally represents Upper Iowa University to internal and external customers, including students, prospective students, companies, organizations, partner schools, faculty and staff.
- Provides prompt responses to email, voice, and other mail to ensure timely follow-up and outstanding service to all customers.
Collaboration
- Promotes UIU by supporting the organization's mission, vision, and goals.
- Refers prospective students to appropriate resources.
- Additional duties as assigned in support of University objectives.
- Works collaboratively with the Director, other university admissions teams, and the campus support offices (Registrar, Business Office, and Financial Aid Office) to assist learners.
- Serves on University committees and teams as appropriate.
Qualifications
- Bachelor's degree required. Master's Degree preferred.
- Outstanding interpersonal communication and writing skills.
- Experience in marketing and sales preferred.
- Knowledge of non-traditional, adult student learning theory and motivation
- Keen attention to detail
- Willingness to work flexible schedules, including evening hours and weekends.
- Willingness to travel within the United States.
- Must possess a valid driver's license.
- Excellent computer skills including experience in Microsoft Office Suite. Experience using a Customer Management System is preferred.
- Professional accomplishments that reflect self-motivation, initiative, independence, and strong customer service orientation.
Benefits Package
Free & reduced UIU tuition packages for employees, dependents, and spouses, paid vacation and sick leave, paid holidays, retirement, health, life, and other insurance are available.
Employment is contingent upon successful completion of a background check.
Upper Iowa University provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination, harassment, and retaliation of any type without regard to race, color, religion, age, sex (including pregnancy), national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Upper Iowa University's policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, furloughs, use of facilities, participation in activities, compensation, and training.
