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Job Title: Executive Director of Infrastructure and Security Operations
Department: IT Infrastructure Services
College/Division: General University
Primary Job Posting Location: Macon, GA 31207
Additional Job Posting Locations: (Other locations that this position could be based)
Job Details: Mercer University is searching for an Executive Director of Infrastructure and Security Operations on the Macon, Georgia campus.
Responsibilities
The Executive Director of Infrastructure and Security Operations provides strategic leadership for technology infrastructure while maintaining technical expertise to provide backup support during critical situations and staff absences. This working leadership position supervises network operations, system and server operations, and field support teams, while also being capable of personally handling basic network troubleshooting, identity and access management duties, telephony issues, and workstation deployment when operational demands require additional technical resources. Working closely with the vCISO, this position drives infrastructure modernization and institutional security governance while ensuring operational continuity through strategic oversight and supplemental technical involvement.
Qualifications
A bachelor's degree in Computer Science, Information Science and Technology, Cybersecurity, or related information technology is required, along with five years of progressive experience in information technology infrastructure with demonstrated advancement from hands-on system administration to supervisory and management responsibilities. Candidates must have experience in network troubleshooting, Active Directory management, telephony systems, and workstation deployment with proven ability to provide backup technical support when required. Candidates with a master's degree, Cisco networking, and/or Microsoft server certifications are preferred.
CompTIA Security+ certification is required or must be obtained within 12 months of hire.
Candidates must have a valid driver's license and be insurable by the university's carrier as this position does require some travel.
Required Software
- System administration experience is required, particularly concerning applications used for deploying, managing, and configuring client devices, as well as ensuring endpoint protection and security patches on these devices.
- Must be proficient in supporting Windows 10 and Apple desktop systems. Must be proficient in supporting and configuring the MS Office Suite, including Outlook, and utilizing it to perform necessary tasks.
- Must have experience managing, handling backup functions, and applying security configuration for server operating systems.
- Prior experience with Ivanti ITSM.
Knowledge, Skills, and Abilities
- Proven ability to supervise technical teams while maintaining personal technical expertise for backup support situations. Demonstrated capability to translate technical security concepts into business language for diverse stakeholders: experience managing vendor relationships, budget planning, and project coordination in complex technical environments.
- Working proficiency in basic network troubleshooting, including connectivity issues, DHCP problems, and equipment configuration.
- Demonstrated experience with Active Directory user account management, group policy administration, and identity and access management procedures.
- Basic telephony troubleshooting capabilities, including VoIP systems.
- Hands-on experience with workstation and laptop imaging, deployment tools, and mobile device configuration.
- Understanding of server operations, monitoring tools, and infrastructure maintenance procedures sufficient to provide backup support.
- Understanding of cybersecurity principles, risk management methodologies, and regulatory compliance requirements, including FERPA, GLBA, PCI, and HIPAA. Experience developing security policies, conducting risk assessments, and implementing security controls in enterprise environments.
Background Check Contingencies
- Criminal History
- Approved Driver's Check
Required Document Attachments
- Resume
- Cover letter
- List of three professional references with contact information
About Mercer University
Founded in 1833, Mercer University is a distinguished private institution recognized for its commitment to academic excellence, leadership development, and community engagement. With campuses across Georgia, Mercer's twelve schools and colleges offer a wide range of undergraduate, graduate, and professional programs. The university cultivates a close-knit, student-centered environment where innovation, service, and personal growth are deeply valued. Mercer's employees are at the heart of its mission, dedicated to advancing innovation, supporting student success, and strengthening both our local and global communities through service. At Mercer, we believe in the power of relationships and the importance of in-person collaboration. Accordingly, our employees are expected to serve in-person as it fosters real-time problem solving, mentoring, and the meaningful connections that strengthen both our work and service to our students and the broader university community.
Why Work at Mercer University
Mercer University offers a variety of benefits for eligible employees including comprehensive health insurance (for self and dependents), generous retirement contributions, tuition waivers, paid vacation and sick leave, technology discounts, schedules that allow for work-life balance, and so much more!
At Mercer University, a Bear is more than a mascot: it's a frame of mind that begins with a strong desire to make the most out of your career. Mercer Bears do not settle for mediocrity or the status quo. If you're seeking an environment where your passion and determination are embraced, then you want to work at Mercer University.
For more information, please visit: https://hr.mercer.edu/prospective-employees/
Scheduled Weekly Hours: 40
Job Family: Staff Information Technology Exempt
EEO Statement: EEO/Veteran/Disability