South University provides a warm, supportive learning environment
that will encourage you to join a community of faculty, staff and
students eager to play a role in helping you achieve your
professional goals, on campus and online.
The South University 125-year story—past, present, and future—is a
history formed by the many individuals who have developed the
education and spirit of community that have become our pledge to
students, faculty, staff, alumni and supporters of South
University. Whether you have been part of the University family for
many years, have recently come our way, or are thinking about
joining us, you will find South University to be a place you can
call home.
What's next for you is the first priority for us!
Visit
www.southuniversity.edu today to learn more about what
makes us stand apart as a place where you can make a difference in
the lives of students eager to learn and grow.
South University, the right direction for a brighter future.
Benefits:
*Medical
*Dental
*Vision
FSA/HSA
Tuition Assistant Program
Long/Short Term Disability
Life Insurance
Employee Assistance Program
401K Match
Paid Time Off
12 Paid Holidays
* includes domestic partner coverage
POSITION SUMMARY:
As a Senior Financial Aid Advisor, you will serve as a subject
matter expert and mentor, managing complex student portfolios and
ensuring strict adherence to Federal and State regulations. You
will bridge the gap between student service and administrative
compliance, driving the financial success of our students through
expert counseling and strategic planning.
ESSENTIAL FUNCTIONS:
Assist the Senior Director of Financial Aid with training new
Financial Aid Advisors, act as mentor to other advisors on the
team, and provide guidance on processes when needed.
Contribute to the continuous improvement of the department by
participating in special initiatives and evolving business
needs.
Utilize reports to review students, analyze work needed, and
ability to prioritize daily workload independently.
Strong Customer Service, ability to calm students and parents,
accurately articulate the status of a student’s aid and
account.
Work cohesively with Admission Representative in order to
facilitate outstanding service to prospective students and their
parents.
Efficiently and accurately package assigned students including
includes new, continuing, re-entry and transfer students.
Guide students on the financial aid process, including required
forms, documents, and process.
Create financial plans for assigned students in compliance with
institutional policies and Federal regulations, communicate the
plan to students and parents, and effectively explain rights and
responsibilities for each aid source.
Assist students and parents with alternative means of financing
any remaining balance after awarding eligible federal, state, or
institutional aid
Ensure student files are complete and accurate and that aid is
paid to students’ accounts in a timely manner.
Review ISIRs, request outstanding documents, and perform all
levels of verification and C Code reviews.
Other duties as assigned
REQUIRED QUALIFICATIONS:
- Bachelor’s degree in a related discipline or Associate’s Degree
and 5 years of related experience with federal and student
financial aid, or 7+ years of related experience with federal and
student aid.
- Financial aid or accounting experience required.
- Customer service, problem-solving experience required.
- Excellent communication and interpersonal skills.
- Ability to make small group presentations as well as skill in
interacting on a one-on-one basis.
- The ability to multi-task, work independently, and make
decisions based on guidelines.
- Strong basic computer software (MS Office) skills as well as
exposure to more concentrated financial aid software (Campus
Vue/Campus Nexus preferred)
- Willing and able to work on the Saturday prior to each start
(once every 5 weeks)
- Have a reliable internet connection.
WORK ENVIRONMENT:
The work environment characteristics described here are
representative of those encountered while performing the essential
functions of this position. Reasonable accommodations may be made
to enable qualified individuals with disabilities to perform the
essential functions of the position.
South University is an Equal Opportunity Employer and
embraces diversity as a critical step in ensuring employee, student
and graduate success. We are committed to building and developing a
diverse environment where a variety of ideas, cultures, and
perspectives can thrive.