Financial Aid Advisor

The Financial Aid Advisor must have exceptional customer service, organizational and prioritization skills; strong oral and written communication skills; be able to communicate effectively, and have negotiation and problem solving abilities; as well as the desire to work closely with a diverse student population. This position has the potential to be hybrid, and will require 3 days per week in the office.

General Duties

• Responsible for processing financial aid applications and counseling students and parents on all aspects of financial aid.
• Provide students and parents with loan counseling and accurate information regarding the application process and their eligibility for State and Federal financial assistance, including alternative financing, and/or institutional payment plans.
• Determine students' Title IV eligibility through an approved needs analysis financial aid software system.
• Review financial applications and consumer statements for completeness and accuracy.
• Process all forms in accordance with State/Federal and institutional regulations.
• Update tracking system for new applications and missing documents for timely follow up and completion.
• Participate in new student orientations, exit interviews, and open houses as needed.
• Performs other duties as assigned.

Requirements

• 1-3 years Financial Aid Experience; 3-5 years customer service preferred or equivalent combination of education and experience;
• Bachelor's Degree preferred, Associate Degree required;
• Basic Computer Skills, MS Word, Excel etc;
• Familiarity with student loan programs;
• Knowledge of Anthology; and
• Knowledge of processing aid for standard and non-standard terms preferred.