JOB DESCRIPTION
The Financial Aid Counselor advises students and parents on all
matters pertaining to the financial aid program and assists with
the administration of financial aid awarding.
RESPONSIBILITIES
- Counsels assigned students and their parents on financial aid
matters, including application for federal, state, and
institutional aid; application for scholarships, and application
for loans.
Evaluates students’ financial aid documents for completeness
and accuracy, ensuring that federal, state, and institutional
eligibility and application requirements are met.
Determines financial aid awards, including federal, state, and
institutional financial aid awards in compliance with federal,
state, and institutional policy, regulation, and law.
Performs regular review of incomplete files and corresponds
with students and families regarding the forms and information
required to complete the students file.
Corresponds with students and families regarding the financial
aid Award Letter, award acceptance, renewal requirements, and
application completion
Coordinates closely with the Business Office regarding student
aid, student balances, and payment issues.
Performs evaluation of student eligibility in accordance with
financial aid renewal requirements, and works in conjunction with
the Registrar’s Office to review eligibility issues pertaining to
grades and hours.
Participates in College events to provide information on
financial aid matters to the local community including students,
prospective students, parents, high school personnel, and other
organizations
Organizes documents and maintains student financial aid records
via both physical file and via enterprise software.
Perform duties tasks as prescribed by the Director and
Associate Director of Financial Aid
QUALIFICATIONS
Required Qualifications:
- Bachelor’s Degree or equivalent required (An acceptable
equivalent is an AA degree plus a minimum of 2 years of
professional office experience.)
Preferred Knowledge and Skills:
- Effective and professional communication skills both
verbally and in writing
- Possess patience and empathy for students and parents by
remaining congenial and respectful under stressful conditions while
treating others with dignity and respect
- Student-focused and collaborative, a cooperative
attitude
- Responsive an accessible by responding promptly with
appropriate follow through
- Analytical skills for the review of documents and student
files
- Computer skills and experience in data entry
- Proficiency in mathematics
- Organizational skills and accurate record keeping/data
entry
- Ability to multi-task and work in an environment with
frequent interruptions
- Prior financial aid experience
