Job no:
R-[contact details available in the full listing]
Position Title:
Hotel Manager
Faculty or Staff:
Staff
Full Time or Part Time:
Full time
In-Person, Hybrid, or Remote:
In-Person
Minimum Starting Rate of Pay:
$78,342.00
Rate of pay commensurate with experience
Start Date:
11/16/2026
Job Description:
The Hotel Manager will oversee the day-to-day operations of the
Willits-Hallowell Conference Center & Hotel, ensuring efficient
operations, strong financial performance, and a high level of guest
service. Responsibilities include managing and developing hotel
staff; overseeing budgets, revenue, billing, and reconciliation;
monitoring inventory and placing vendor orders; and maintaining
operational standards and procedures.
The Hotel Manager will work closely with Event Services, College
departments, clients, vendors, and guests to coordinate hotel
operations for conferences, meetings, and other events. The
position will develop strategies to increase overnight bookings,
group business, occupancy, and revenue; address guest and
operational concerns; and identify opportunities to improve
efficiency and service. The Hotel Manager will also support the
integration of hotel operations with the College’s broader
hospitality and Event Services programs while fostering strong
relationships with internal and external stakeholders.
Essential Duties and Responsibilities:
- Manage daily operations of the Willits-Hallowell Conference
Center & Hotel.
- Oversee and maintain the property management, point-of-sale,
reservation, and credit card systems.
Manage hotel inventory levels and place orders with vendors and
suppliers as needed to ensure adequate supplies, amenities, linens,
housekeeping products, guest room items, and other operational
necessities are available.
Develop and implement policies and procedures for hotel
operations.
Greet guests, answer questions, and resolve issues regarding
hotel services, amenities, and policies.
Recruit, hire, train, and supervise personnel across multiple
areas including front desk and housekeeping.
Create staff schedules, organize activities, and assign
responsibilities to ensure productivity and high-quality guest
service.
Monitor employee performance and conduct regular evaluations to
foster professional growth.
Implement safety protocols, ensuring compliance with health and
safety regulations and conducting regular inspections.
Responsible for collecting payments, tracking revenue, and
maintaining records of budgets, funds, and expenses.
Oversee financial activities including establishing room rates,
setting budgets, analyzing sales figures, and identifying
opportunities to improve hotel revenue and profitability.
Manage the Financial Consulting Specialist, ensuring the
accuracy and timeliness of hotel billing, invoicing, account
reconciliation, financial reporting, and related financial
processes.
Partner with the Sales Manager to develop targeted marketing
and business development initiatives designed to increase overnight
hotel bookings, attract new group and individual business, and
drive hotel revenue.
Work closely with Event Services, Sales, and external clients
to coordinate events with overnight accommodations from initial
planning through guest departure, including room blocks, guest
services, arrival and departure logistics, and other hotel-related
needs. .
Complete and monitor payroll and associated duties.
Coordinate with external parties, including suppliers,
contractors, conference planners, and other service providers.
Work in collaboration with Event Services to ensure events and
conferences run smoothly.
Provide operational support, staffing coordination, guest
services, logistics, and on-site management for large-scale events
(e.g. Commencement, Reunion, Family Weekend) as needed, including
responsibilities that extend beyond the day-to-day operation of the
hotel.
Work collaboratively across Hospitality Services and other
College departments to ensure the hotel and Event Services
operations support the overall goals and priorities of the
College.
Supervise maintenance work, renovations, and furnishings as
needed.
Other duties as assigned
Required Qualifications:
- Bachelor’s degree in hospitality, business administration, or a
relevant field.
- A minimum of 5 years experience in hotel management or a
similar role.
- Exceptional ability to communicate effectively and
professionally, both verbally and in writing, with all College
constituents. Must be able to demonstrate creative and strategic
thinking, problem-solving skills, and strength in handling
difficult conversations with diplomacy and ease.
- Must have strong computer proficiency including Microsoft
Office and Google suites.
- Ability to learn new software programs essential to performing
responsibilities.
- Strong understanding of hotel management best practices and
data entry software.
- Positive, constructive attitude with a drive to provide
exemplary customer service to internal and external
constituents.
- Initiative and ability to work independently.
- Supervisory experience.
Alternatives to formal education and paid work experience may be
considered as equivalent qualifications to include military
service/training, volunteering, activism, and other non-traditional
programs and experiences related to the position.
Supervision:
- Front desk staff (professional and student)
- Housekeeping staff (professional and student)
- Financial Consulting Specialist
Hiring Range: $78,342 - 90,093
Full Job Description
What We Offer:
- 403(b) Retirement Plan (College contributes 9% of salary)
- Comprehensive medical, dental and vision insurance
- Flexible Spending Account (FSA)
- Disability and Leave Benefits
- Life Insurance (College paid coverage 1x salary)
- Employee Assistance Program
- Tuition Benefits (to Mount Holyoke College or others)
- Generous Paid Time Off
- Access to Kendall Sports & Dance Complex
Background Checks:
Mount Holyoke College is committed to providing a safe and secure
environment, supported by qualified employees that will allow all
of its students, faculty, staff and those associated with them to
successfully carry out the mission of the college. As a condition
of employment, the College will conduct appropriate background
checks for all new hires. Mount Holyoke has designated the Office
of Human Resources as the office responsible for ensuring that
background checks (CORI, SORI, Credit History, & Driver
Credential) are completed and utilized in the hiring process and
Five College Office of Compliance and Risk Management as the office
responsible for facilitating background checks as articulated in
this policy.
Special Instructions for Applicants:
Apply online; application materials must include:
- A cover letter summarizing interests and
qualifications
- A complete resume or curriculum vitae
- For faculty positions, statements on mentoring, teaching,
and research will also be required.
It is unlawful in Massachusetts to require or administer a lie
detector test as a condition of employment or continued
employment.
