Hourly Enrollment Services Assistant

accurately following established procedures, protecting confidential student information, and complying with FERPA and institutional policies. This position works in a high-volume environment and requires strong attention to detail, organization, and the ability to effectively prioritize multiple tasks. This is a temporary hourly position that is limited to 12 months or 1050 hours. Reporting directly to the Associate Director Of Admissions and Records, this position will: Credential Intake and Document Processing Receive and review student credentials, forms, and supporting documentation submitted at the Enrollment Services front counter or through designated electronic channels. Review documents for completeness and ensure required information is provided before routing for processing. Check ctcLink student records to determine whether documents have been received, processed, or require additional action, as permitted by established procedures. Sort, organize, scan, save, upload, file, and route student documents to the appropriate Enrollment Services staff or department. Enter or update information in designated systems when authorized. Maintain accurate intake logs, tracking sheets, and other records. Monitor incoming documents and identify items requiring follow-up. Identify missing, incomplete, or questionable documentation and refer the matter to appropriate Enrollment Services staff; Follow established procedures for the handling of sensitive student information and official documents; Assist with routine data entry, filing, scanning, copying, and other administrative duties; Support Enrollment Services staff with document-related projects and other duties as assigned. Front Counter and Student ID Support Greet students and provide courteous, professional, and timely assistance; Provide general information regarding admissions, registration, transcripts, graduation, student records, enrollment deadlines, and other routine Enrollment Services services; Assist students in locating appropriate forms, services, campus resources, and online information; Perform basic student identity and enrollment-status checks in accordance with established procedures before providing services or issuing Student ID cards; Provide Student ID card services, including assisting with new and replacement cards; Follow established procedures for Student ID photos, card issuance, activation, and replacement; Maintain Student ID card supplies, equipment, and related materials; Monitor student kiosks and assist students with basic kiosk functions; Review forms and documents for completeness and route them to the appropriate staff for processing; Refer complex questions, exceptions, or matters requiring professional or supervisory review to the appropriate Enrollment Services staff; Protect student privacy and comply with FERPA and institutional confidentiality requirements; Maintain a clean, organized, stocked, and welcoming student service area; Assist with other front-counter, administrative, and special projects as assigned. Required Skills & Abilities Strong customer service and interpersonal communication skills; Ability to communicate clearly and professionally with students, faculty, staff, and visitors; Ability to accurately follow established procedures and instructions; Strong attention to detail and ability to maintain accurate records; Ability to handle confidential and sensitive student information with discretion; Basic computer skills and the ability to learn new software and institutional systems; Ability to organize and prioritize work in a high-volume service environment; Ability to work effectively and respectfully with individuals from diverse backgrounds. Key Competencies Customer Service: Provides welcoming, respectful, and student-centered service; Accuracy and Attention to Detail: Carefully reviews documents, records, and information for completeness and accuracy; Confidentiality: Protects student information and follows FERPA and institutional privacy requirements. Organization: Maintains organized records, documents, supplies, and work areas; Communication: Communicates clearly and professionally with students and colleagues; Procedure Compliance : Consistently follows established processes and knows when to seek assistance; Problem Solving : Recognizes issues, gathers appropriate information, and escalates matters when necessary; Teamwork: Works cooperatively with Enrollment Services staff and other campus departments; Adaptability: Effectively manages changing priorities and a high volume of student inquiries and transactions. Minimum Qualifications: High school diploma or equivalent. Preferred Qualifications: College coursework or an associate degree is preferred; Previous experience in a college or university, student services, admissions, registration, records, or customer-service environment; Experience working with ctcLink or another student information system; Experience handling confidential records, official documents, or student credentials; Experience with document intake, scanning, data entry, or records processing; Experience providing photo ID or identification verification services; Familiarity with FERPA and student privacy requirements; Experience working in a busy front-counter or service environment. Physical/Work Environment Work is primarily performed at an Enrollment Services front-counter service location; Frequent interaction with students, faculty, staff, and visitors; May require extended periods of sitting, standing, walking, and working at a computer; Regular use of office equipment, scanners, printers, Student ID card equipment, and student service kiosks; May require handling and organizing paper records, credentials, and other office materials; Work may involve periods of high-volume student traffic and multiple competing priorities; Lift 45lb., on occasion.