Job ID: 305502
Location: Statesboro, Georgia
Full/Part Time: Full Time
Regular/Temporary: Regular
About Us
Georgia Southern University is the state's largest and most comprehensive center of higher learning south of Atlanta, and one of the most dynamic public universities in the Southeast.
Founded in 1906, Georgia Southern has grown from a single-purpose college into a Carnegie Doctoral/R2 institution with 149 degree programs at the bachelor's, master's and doctoral levels, serving 31,600 students from all 50 states, Washington D.C., Puerto Rico and more than 100 nations.
Four distinct campuses extend Georgia Southern's reach across the region: a 900-acre quintessential college campus in Statesboro, anchored by Georgian-style red-brick buildings set among oaks and pines; the Armstrong Campus in Savannah, minutes from historic downtown and a short drive from the beaches of Tybee Island; a modern, purpose-built facility in Hinesville serving local and military-affiliated students; and the East Georgia Campus in Swainsboro, an outdoor oasis nestled on a 385-acre pine forest, offering expanded pathways to higher education for students across southeast Georgia.
Through ten colleges, the Allen E. Paulson College of Engineering and Computing, the College of Arts and Humanities, the College of Behavioral and Social Sciences, the College of Education, the College of Science and Mathematics, the Jack N. Averitt College of Graduate Studies, the Jiann-Ping Hsu College of Public Health, the Parker College of Business, the Waters College of Health Professions and University College, Georgia Southern delivers academic programs backed by real-world experience, research with regional and national impact, and a faculty committed to helping every student go further than they thought possible.
Accredited by the Southern Association of Colleges and Schools Commission on Colleges and holding specialized accreditation across its professional programs, Georgia Southern prepares graduates who are ready to lead, contribute and soar beyond, in Georgia, across the nation and around the world.
For more information, visit GeorgiaSouthern.edu.
Location
Statesboro Campus - Statesboro, GA
Department Information
Office of Human Resources
Job Summary
Deliver first tier customer service support to the University on various Human Resources subject matters. Provide first point of contact support to calls/emails/chats/MyHelp tickets/in person requests internal and external to the University. Respond to inquiries to answer questions and resolve issues. Provide administrative support for the department.
Responsibilities
- Monitor and respond to Human Resources inquiries providing accurate, consistent and timely responses or redirect the inquiry if it needs to have someone else respond
- Track inquiries, issues and transactions and request and communicate resolutions and updates using ticket management tools and other tracking tools
- Assist HR Managers with the development of standard operating procedures; Provide input to update and maintain knowledge base, FAQs, solutions and troubleshooting guides
- Input data in various platforms to maintain employee records and process new hires
- Process personnel actions within HRIS, to include but not limited to Pay Rate Changes, Reporting Changes, Reappointments, Terminations, etc.
- Manage documents for appropriate retention. Scanning to electronic format, if necessary
- Build and maintain relationships with campus constituents
- Interact with University departments such as Budgets and Payroll to facilitate the completion of any duties
- Ensure compliance with federal and state laws and regulations and University and USG policies and procedures
- Ensure compliance with departmental Standard Operating Procedures
Required Qualifications
Educational Requirements
- High School Diploma or equivalent
Required Experience
- One (1) or more years of related work experience
Preferred Qualifications
Additional Preferred Qualifications
- Specialized knowledge in Human Resources
- Ability to input data into HR systems with a high level of accuracy and efficiency
Preferred Experience
- Experience explaining employee policies and procedures
- Experience with customer service
Proposed Salary
$18.12 per hour
This is a non-exempt position paid on a biweekly basis.
Required Documents to Attach
- Resume
- Cover Letter
- Two (2) Professional References
Knowledge, Skills, & Abilities
ABILITIES
- Consistently exhibit engaging customer service
- Ability to support various constituencies served by the University
- Proven proficiency with computers including Microsoft Office, Google, and/or applications as required for specific position
- Ability to maintain confidentiality and secure sensitive information
KNOWLEDGE
- Adhere to University policies and procedures to meet Institutional goals and support University's mission for student success
SKILLS
- Effective communication (verbal and written), organizational and human relations skills
Apply Before Date
November 6, 2026
Application review may begin as early as November 6, 2026.
Contact Information
For more information or questions about a job posting, please contact the Department of Human Resources by phone at (912) 478-6947 or by email at hrservice@georgiasouthern.edu.
For technical support, please call the USG Service Desk at (877) 251.2644, or email support@usg.edu.
USG Core Values
The University System of Georgia is comprised of our 25 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.
Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.
Conditions of Employment
Offers of employment are contingent upon completion of background investigation including a criminal background check demonstrating your eligibility for employment with Georgia Southern University, as determined by Georgia Southern University in its sole discretion, confirmation of the credentials and employment history reflected in your application materials and, if applicable, a satisfactory credit check. Applicants may be subject to a pre-employment drug test.
Offers are made expressly subject to the applicable federal and state laws, to the statutes, rules and regulations of this institution and to the Bylaws and Policies of the Board of Regents (BOR) of the University System of Georgia (USG), which are available for your inspection upon request.
Legally authorized to work in the United States for the duration of employment without assistance from the University.
Must be able to perform duties and responsibilities with or without reasonable accommodation.
Georgia Southern University is a Tobacco and Smoke-Free Community.
Equal Employment Opportunity
Georgia Southern University provides equal employment opportunities to all employees and applicants for employment without regard to race, color, sex, sexual orientation, gender identity or expression, national origin, religion, age, veteran status, political affiliation, or disability. Individuals in need of reasonable accommodations under the Americans with Disabilities Act to participate in the search process should notify Human Resources: (912) 478-6947.
Other Information
- Must be able to perform duties and responsibilities with or without reasonable accommodation.
- Work generally performed in an office environment.
- Workweek may occasionally extend beyond 40 hours.
- Travel may be required.
- Stand, bend, walk and lift as needed throughout the day.
Background Check
Standard
