Department: Division of Enrollment Management
Classification: Info Technology Spec 2
Job Category: Classified Staff
Job Type: Full-Time
Work Schedule: Full-time (1.0 FTE, 40 hrs/wk)
Location: Arlington, VA
Workplace Type: Hybrid Eligible
Sponsorship Eligibility: Not eligible for visa
sponsorship
Pay Band: 05
Salary: Salary commensurate with education and
experience
Restricted: Yes
Criminal Background Check: Yes
Security Clearance Check: Yes
About the Department:
Mason Online partners with faculty to create high-quality,
flexible, and accessible online learning experiences that transcend
traditional boundaries, fostering a dynamic environment of growth,
equity, and innovation. Through close collaboration with academic
and operational teams, we design and support engaging online
programs that uphold the rigor and inclusivity of George Mason
University. Our mission is to empower faculty to craft inspiring,
interactive courses that bring the university’s vision of
accessible, transformative education to a diverse, global
audience.
Mason Online works across schools and colleges to provide
comprehensive support and ongoing professional development for
faculty, empowering them to design and facilitate high-quality
online courses. We strive to strengthen our collaboration with
academic, operational, and community partners to continuously
improve the support, resources, and services available to faculty
in their online teaching endeavors.
About the Position:
The Instructional Technologist will design and implement effective
learning strategies and educational technology programs.
Responsibilities include identifying the training needs, working
with instructors to develop curriculum, integrating technology into
instructional materials, and providing training to educators on how
to utilize these tools effectively. The position holder should be
familiar with the latest educational technologies and tools, and
have experience in curriculum development and teacher training.
Ultimately, the role of the Instructional Technologist is to
enhance the learning experience by integrating technology into
educational environments. This position will support a project with
the US Navy.
This position is contingent on funding from award.
Responsibilities:
Supports the development, production, configuration, and
maintenance of online and technology-enhanced learning experiences.
Working with instructional designers, instructors, subject-matter
experts, contractors, and other project stakeholders, ensures that
course content and learning technologies are implemented
accurately, consistently, and in alignment with established design
and technical requirements.
Provides ongoing operational and technical support for online
courses and learning technologies, including troubleshooting,
testing, quality assurance, course updates, and lifecycle
maintenance:
- Conducts technical and functional quality-assurance reviews of
courses prior to and following deployment;
Tests course navigation, links, multimedia, assessments,
integrations, permissions, and other instructional technology
components;
Troubleshoots and resolves routine learning management system,
course-content, and instructional technology issues, and
coordinates more complex issues with appropriate technical or
project personnel;
Implements approved course revisions, corrections, and periodic
updates while maintaining appropriate version control and
documentation;
Monitors learning environments for technical or configuration
issues that could affect instructors or learners and supports
timely resolution; and
Assists with course copying, term preparation, enrollment or
access configuration, archiving, and other recurring
learning-platform operations as required.
Provides practical support to instructors, subject-matter experts,
project staff, and other stakeholders in the effective use of
learning technologies and established instructional
processes:
- Provides individual and small-group assistance on the use of
the learning management system, course technologies, and related
instructional tools;
- Develops and maintains job aids, user guides, technical
documentation, templates, and other support resources;
- Delivers demonstrations, orientations, and training sessions
related to course technologies and project workflows;
- Provides responsive technical assistance before and during
instructional delivery and helps identify recurring issues that may
require broader solutions; and
- Supports instructors and project staff in applying established
technology, course-delivery, and documentation standards.
Required Qualifications:
- Bachelor’s degree in related field or the equivalent
combination of education and experience;
- Professional work experience providing technology-related
support to faculty and/or related staff (one year of experience
preferred);
- Experience building, updating, and maintaining online courses
within a learning management system;
- Experience using e-learning authoring tools such as Articulate
Storyline and Rise 360;
- Familiarity with instructional technologies, including learning
management systems, tool adoption, piloting, and training;
- Strong written and verbal communication skills, including the
ability to create clear documentation and user guidance;
- Ability to troubleshoot common courses, learning management
systems, and instructional technology issues;
- Ability to work effectively with instructors, subject-matter
experts, instructional designers, and other project staff;
- Ability to manage multiple assignments and deadlines while
maintaining accuracy and attention to detail; and
- Must have or be able to obtain a Secret security
clearance.
Preferred Qualifications:
- Master’s degree in related field;
- Professional work experience evaluating, implementing, and
supporting instructional technologies, including learning
management systems, educational technology tools, piloting,
adoption strategies, training, and user support;
- Experience with Canvas or a comparable enterprise learning
management system;
- Experience creating or editing instructional multimedia, such
as videos, audio, graphics, or interactive learning materials;
and
- Familiarity with instructional design principles and
accessibility practices for online learning.
Instructions to Applicants:
For full consideration, applicants must apply for the
Instructional Technologist at
https://jobs.gmu.edu/. Complete and submit the online
application to include three professional references with contact
information, and provide a cover letter and resume for
review.
Posting Open Date: October 20, 2026
For Full Consideration, Apply by: November 20, 2026
Open Until Filled: Yes
Mason Ad Statement
George Mason University is a nationally ranked R1 research
university committed to creating a more just, free, and prosperous
world. With 40,000 enrolled students, George Mason is the largest
and most diverse public research university in Virginia, offering
degree programs at the master's, doctoral, and professional level,
along with certificates and credentials.
George Mason fosters an All Together Different environment for
students, faculty, and staff, driven by our core beliefs. We
believe in inclusivity over exclusivity; we believe in advancing
our mission by being willing to take risks, not avoiding them; and
we believe our best work is possible when we apply our diversity of
origin, identity, circumstance, and thought.
Equity Statement
George Mason University is an equal opportunity/affirmative action
employer, committed to promoting inclusion and equity in its
community. All qualified applicants will receive consideration for
employment without regard to race, color, religion, sex, sexual
orientation, gender identity, national origin, age, disability or
veteran status, or any characteristic protected by law.
Campus Safety Information
Mason’s Annual Security and Fire Safety Report is available at
http://police.gmu.edu/annual-security-report/