IT Apprenticeship, Cyber Security

learners, and informed global citizens. Our entrepreneurial spirit, high-impact research, and Division I athletics draw students from throughout the region and from more than 100 countries across the globe. Our university's vibrant culture, career opportunities, rich benefits, and values of respect, integrity, collaboration, inclusivity, and accountability make us an employer of choice. We are part of the University System of Georgia . We are searching for talented people to join Kennesaw State University in our vision . Come Take Flight at KSU!

Location

(Primary Location for Job Responsibilities) Our Kennesaw campus is located at 1000 Chastain Road NW, Kennesaw, GA 30144.

Our Marietta campus is located at 1100 South Marietta Parkway, Marietta, GA 30060.

Department Information

DEPARTMENT SPECIFIC TASKS AND RESPONSIBILITIES:

1. Collaborate with Office of Cybersecurity Data Security and Awareness team members on addressing ServiceNow tickets
2. Collaborate with Office of Cybersecurity Data Security and Awareness team members on improving security posture on KnowBe4.com platform, data loss prevention policies, compromised accounts
3. Assist with designing and delivering cybersecurity awareness campaigns to educate faculty, staff, and students
   
   DEPARTMENT SPECIFIC KNOWLEDGE, SKILLS, AND ABILITIES*:

Able to analyze the ServiceNow ticket queue and assign to the appropriate team member Able to articulate solutions to complex problemsJob Summary

Develops and applies practical skills and learns tools to assist with identifying cyber security concerns affecting campus systems. Learns how to create, monitor and maintain safeguards to ensure the cyber security of campus systems. Please note this position is an apprenticeship within Kennesaw State University Information Technology Services department; it does not guarantee permanent employment with the University.

Responsibilities

KEY RESPONSIBILITIES: -

1. Collaborates with UITS team members and KSU departments to address security incidents and fulfill service requests
2. Collaborates with cybersecurity team members on initiatives and recommendations for improvements
3. Learns and utilizes security tools for continuous monitoring and analysis of system activity to identify malicious activity
4. Assists with analyzing security alerts from various sources within the enterprise
5. Assists with determining possible causes of security alerts
6. Provides customer service while addressing Office of Cybersecurity tasks

Required Qualifications

Educational Requirements
High school diploma or equivalent

Required Experience
No experience required; on-the-job training provided

Preferred Qualifications

Preferred Educational Qualifications
Student currently enrolled seeking a degree

Preferred Experience
Working knowledge of enterprise security tools, such as M365, ServiceNow, and Data Loss Prevention Previous experience with Security Awareness programs and applications Prior experience with IT support or customer service is a plus

Proposed Salary

The budgeted hourly range is $12.50, $15.00 or $16.50 per hour. Offers are based on relevant experience.

Knowledge, Skills, & Abilities

ABILITIES
Able to handle multiple tasks or projects at one time meeting assigned deadlines Develop a foundational understanding of data loss prevention policies, data classification, and regulatory compliance requirements

KNOWLEDGE
KEY LEARNING OBJECTIVES:
Will acquire experience with security tools Will acquire experience with collaborating with multiple university departments Will acquire experience with regulations pertaining to storage and handling of confidential and sensitive data, to include PII, FERPA, regulated research, etc.
Will acquire hands-on experience with KnowBe4, Microsoft Purview DLP, and ServiceNow to enhance technical proficiency in security tools Learn to identify systemic security issues based on data analysis and collaboration with functional users / administrators Learn how to create and deliver effective cybersecurity awareness programs, focusing on phishing prevention and user education Learn how to document and report security incidents and metrics to support continuous improvement initiatives Learn how to identify, analyze, and respond to account compromise incidents, and understand the process of managing IT tickets related to security

SKILLS
Interpersonal, initiative, teamwork, problem solving, independent judgment, organization, communication (verbal and written), time management, project management and presentation skills Proficient with computer applications and programs associated with the position (i.e., Microsoft Office suite)
Attention to detail and follow up skills Customer service skills and phone and e-mail etiquette

USG Core Values

The University System of Georgia is comprised of our 25 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.

Equal Employment Opportunity

Kennesaw State University is an Equal Employment Opportunity Employer. The University is committed to maintaining a fair and respectful environment for living, work and study. To that end, and in accordance with federal and state law, Board of Regents policy, and University policy, the University prohibits harassment of or discrimination against any person because of race, color, sex (including sexual harassment, pregnancy, and medical conditions related to pregnancy), sexual orientation, gender identity, gender expression, ethnicity or national origin, religion, age, genetic information, disability, or veteran or military status by any member of the KSU Community on campus, in connection with a University program or activity, or in a manner that creates a hostile environment for members of the KSU community.

For additional information on this policy, or to file a complaint under the provisions of this policy, students, employees, applicants for employment or admission or other third parties should contact the Office of Institutional Equity at English Building, Suite 225, eeo@kennesaw.edu.

Other Information

This is not a supervisory position.
This position does not have any financial responsibilities.
This position will not be required to drive.
This role is considered a position of trust.
This position does not require a purchasing card (P-Card).
This position will not travel

Background Check

• Standard Enhanced

Per the University System of Georgia background check policy, all final candidates will be required to consent to a criminal background investigation. Final candidates may be asked to disclose criminal record history during the initial screening process and prior to a conditional offer of employment. Applicants for positions of trust with screening results which confirm a disqualifying criminal history will be immediately disqualified from employment eligibility

All applicants are required to include professional references as part of their application process. Some positions may require additional job-based screenings such as motor vehicle report, credit check, pre-employment drug screening and/or verification of academic credentials.

https://www.usg.edu/hr/assets/hr/hrap_manual/HRAP_Background_Investigation_Employment.pdf

To apply, visit https://careers.hprod.onehcm.usg.edu/psp/careers/CAREERS/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=43000&JobOpeningId=304266&PostingSeq=1

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