The IT A/V Services Technician provides support for IT operational
functions on an as-needed basis to instructors and staff. Support
services may include assistance to special events support,
assistance with equipment and software inventory/licensing
activities, troubleshooting and problem resolution. In addition,
the IT A/V Services Technician provides direct user support,
training, and consulting in the use of classroom technology and
peripherals including telepresence equipment.
FLCC is committed to diversity, equity and inclusion, and strives
to provide an environment that embodies these principles. We strive
to attract talented personnel from diverse backgrounds and
traditions, particularly of race and ethnicity, gender, gender
identity, sexual orientation, nationality, culture, religion,
worldview and physical and mental abilities. As such, applicants
from historically under-represented groups are highly encouraged to
apply.
This is a part-time, position.
Qualifications:
- Educational Background : Minimum of an Associates
Degree.
- Experience : Experience with classroom technology and
applications is highly desirable. Experience with presentation
software and A/V equipment, and supporting and/or training
instructors and staff, as well as creation of documentation, is
also desirable.
Essential Functions:
- Assists the Instructional Technology Managers in maintaining
the functionality of instructional technology operations in labs
and classrooms.
- Assists with the identification and assessment of faculty
software needs, development and testing of software installations,
compatibility, and software loads.
- Assists in the planning, installation, and maintenance of
instructional technology systems at all campus locations.
- Provides helpdesk coverage, on an as-needed basis, to include
direct user support, and telephone support to employees and
students institution-wide including campus centers. Provides
referral of problems to appropriate IT area.
- Assists with user training and/or provides direct one-on-one
consultation as needed.
- Participates in the IT areas support of special events and
presentations to include audio and visual technologies.
- Provides after hours instructional services and special event
support for FLCC sponsored events.
- Participates, as needed, in the IT Divisions deployment of new
technologies including hardware and software upgrade
projects.
- Assists with the training, supervision and direction of student
aides.
- Assists in the creation of IT user documentation.
- Assists as needed in efforts supporting IT operations to
include equipment inventory, software licensing and purchasing,
routine maintenance activities and acquisition and provisioning of
supplies.
- Functions as an IT staff member, assisting with high priority
Division operations on an as needed basis.
PHYSICAL REQUIREMENTS:
In accordance with the Americans with Disabilities Act, this job
description contains only qualifications that are required, with or
without a reasonable accommodation.
- Occasionally move about inside the office to access file
cabinets, office machinery, etc.
- Occasional lifting of boxes or files that may weigh up to 20
pounds required.
- Ability to use computer for extended periods of time.
Benefits and Salary Range
- Starting hourly rate is $20 - $23 and is commensurate with
qualifications
- Approximately 20 hours per week
- NYS retirement
- SUNY Voluntary Savings Plan
Special Notes: Visa sponsorship is not available for this
position. If you currently need sponsorship or will need it in the
future to maintain employment authorization, you do not meet
eligibility requirements.
Application Instructions:
Applicants interested in applying MUST submit the following
documents via online:
- Resume/Cv
- Cover letter
Applications will only be accepted online.
Finger Lakes Community College does not discriminate against
any employee, applicant for employment, student or applicant for
admission based on an individuals race, color, national origin,
religion, creed, age, disability, sex, gender identification,
gender expression, sexual orientation, familial status, pregnancy,
predisposing genetic characteristics, military status, veteran
status, domestic violence victim status, criminal conviction or any
other category protected by law. The College adheres to all federal
and state civil rights laws prohibiting discrimination in public
institutions of higher education.
