Job Purpose
The IT Business Analyst 2 supports Facilities Operations by assisting with the use, improvement, and adoption of enterprise business systems, with a primary focus on the Maximo Enterprise Asset Management (EAM) platform. The role combines system support, reporting, and training with relationship-building across operational units to ensure technology effectively supports daily work. A key responsibility is helping users understand how workflows and processes connect across the organization, enabling more efficient operations and stronger collaboration.
This position is ideal for candidates who enjoy problem-solving, building relationships, and growing their technical skills, with opportunities to progress into more advanced analyst roles.
Core Duties
- Provide functional support for enterprise work management systems (e.g., Maximo), including troubleshooting user issues, validating system behavior, and escalating technical matters as appropriate.
- Translate business and operational processes into documented system requirements that support enhancements, configuration changes, and workflow improvements.
- Analyze system usage, workflow performance, and business needs to identify inefficiencies, data gaps, and improvement opportunities.
- Partner with business stakeholders and technical teams to review functional designs, recommend practical solutions, and resolve system-related issues.
- Plan, execute, and document testing of system upgrades, patches, and enhancements; develop test cases and communicate impacts to users.
- Develop and maintain reports, dashboards, and data sets that support operational performance tracking, data accuracy, and decision-making.
- Create and deliver training materials, job aids, and workshops that support system adoption and reinforce standard workflows.
- Build strong working relationships with planners, schedulers, supervisors, and frontline teams to understand operational needs and provide responsive system support.
- Serve as a functional liaison between operational teams and technical partners to ensure system solutions align with business goals.
- Identify process gaps, data quality issues, and workflow breakdowns; recommend and support solutions that improve efficiency and user experience.
- Support the implementation and rollout of new or modified system functionality, including communication, training, and post-implementation support.
- Proficiency with advanced Excel functions (pivot tables, lookups, data analysis, charts/visuals), with the ability to turn raw data into meaningful insights; experience with SQL or similar query tools is a plus.
- Other duties may also be assigned.
Minimum Requirements
Education & Experience
- Bachelor’s degree and five years of relevant experience, or a combination of education and relevant experience.
Knowledge, Skills, and Abilities
- Knowledge of business processes, workflows, and enterprise applications (experience with Maximo or other EAM systems preferred).
- Understanding of database-driven applications, data structures, and reporting tools.
- Proficiency with advanced Excel functions (pivot tables, lookups, data analysis, charts/visuals), with the ability to turn raw data into meaningful insights; experience with SQL or similar query tools is a plus.
- Demonstrated technical curiosity, with the confidence to explore system features, test configurations, and navigate complex tools independently.
- Strong interpersonal and communication skills, with the ability to build trust and maintain effective working relationships with planners, schedulers, trade shops, and other business units.
- Ability to deliver patient, clear, and accessible training to users with varying levels of technical comfort.
- Strong systems-thinking mindset, with the ability to understand how tasks, workflows, and data connect across functions and how changes impact downstream processes.
- Organized and detail-oriented, with the ability to track metrics, maintain documentation, and follow through on multiple tasks simultaneously.
- Proactive, resourceful problem-solving skills, with the ability to investigate issues, identify root causes, and recommend practical solutions without requiring constant direction.
- Ability to balance multiple priorities in a dynamic operational environment and adapt quickly to shifting needs.
Certifications and Licenses
None required.
Physical Requirements
- Constantly perform desk-based computer tasks.
- Frequently sit, grasp lightly/fine manipulation.
- Occasionally stand/walk, use a telephone.
- Rarely lift/carry/push/pull objects up to 10 pounds.
Working Conditions
- Work extended hours as needed to support system upgrades or troubleshooting.
Work Standards
- Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues, clients, and with external organizations.
- Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.
- Compliance: Subject to and expected to comply with all applicable University policies and procedures, including personnel policies and the Administrative Guide.
The expected pay range for this position is $125,557 to $154,213 per annum.
Stanford University provides pay ranges representing its good faith estimate of the salary or hourly wage the university reasonably expects to pay for a position upon hire. The pay offered to a selected candidate will be determined based on factors such as (but not limited to) the scope and responsibilities of the position, the qualifications of the selected candidate, departmental budget availability, internal equity, geographic location and external market pay for comparable jobs. At Stanford University, base pay represents only one aspect of the comprehensive rewards package.
At Stanford University, base pay represents only one aspect of the comprehensive rewards package. The Cardinal at Work website provides detailed information on Stanford’s extensive range of benefits and rewards offered to employees. Specifics about the rewards package for this position may be discussed during the hiring process.
Why Stanford is for you
Imagine a world without search engines or social platforms. Consider lives saved through first-ever organ transplants and research to cure illnesses. Stanford University has revolutionized the way we live and enrich the world. Supporting this mission is our diverse and dedicated 17,000 staff. We seek talent driven to impact the future of our legacy. Our culture and unique perks empower you with:
- Freedom to grow. We offer career development programs, tuition reimbursement, or audit a course. Join a TedTalk, film screening, or listen to a renowned author or global leader speak.
- A caring culture. We provide superb retirement plans, generous time-off, and family care resources.
- A healthier you. Climb our rock wall, or choose from hundreds of health or fitness classes at our world-class exercise facilities. We also provide excellent health care benefits.
- Discovery and fun. Stroll through historic sculptures, trails, and museums.
- Enviable resources. Enjoy free commuter programs, ridesharing incentives, discounts and more!
The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.
Consistent with its obligations under the law, the University will provide reasonable accommodations to applicants and employees with disabilities. Applicants requiring a reasonable accommodation for any part of the application or hiring process should contact Stanford University Human Resources by submitting a contact form.
Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.