Position title: IT Desktop Support Coordinator
Position #: JR104726
This position is available within
the
University of Maryland's Division of Information Technology (DIT).
The University of Maryland Division of Information Technology
(DIT) is seeking an IT Desktop Support Coordinator to join our Platform Services team. As a member of the Enterprise Desktop team, this
position will assist with technical support of desktop computers, applications, audiovisual equipment and related technology. Support
includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines.
Activities require knowledge of application software and operating systems to diagnose and resolve unique, recurring, and non-recurring
problems.
The position also provides one-on-one consulting with end users and the University community and will lead and coordinate
desktop support projects. This position requires independent and team-based analyses, problem-solving, and communication. Work is performed
with little supervision and requires initiative and judgment. This position requires the possession of a valid driver's license.
**This position is considered essential and may be required to work at the normal work location or an alternative location during a major
catastrophic event, weather emergency, or other operational emergency to help maintain the continuity of University services.**
**May
be required to work evenings, nights, weekends, or different shifts for extended periods.**
Physical Demands: Predominantly
operates in an office environment. Some periods may be spent in computer rooms for installation, testing, and troubleshooting. Some work
(less than 5%) requires moving and lifting of server equipment.
Licenses/Certifications: Valid driver's license required for
operating state vehicles.
Minimum Qualifications
Education: Bachelor's degree from an accredited college or
university.
Experience: One (1) year of professional information technology experience.
Other: Additional work
experience as defined above may be substituted on a year for year basis for up to four (4) years of the required
education.
KNOWLEDGE, SKILLS, & ABILITIES:
- Knowledge of IT systems.
- Knowledge of procurement of software
tools and services. - Skill in oral and written communication.
- Skilled in the use of office productivity software such as
Office 365 or Google Workspaces. - Ability to interpret and apply policies, procedures, regulations, and laws.
- Ability to
multitask while demonstrating a commitment to customer service.
Additional Job Details
Preferences:
- Experience with MacOS, JAMF, VDI, scripting, BitLocker, Microsoft Azure, Intune, Microsoft Office 365, OMS, and Amazon Web
Services. - CompTIA A+ Certification.
- Jamf certification
- Microsoft certification
* Required
Application Materials: Resume, Cover Letter, List of References
- Best Consideration Date: September 2,
2026. - Open Until Filled: Yes
* Please apply at:
https://umd.wd1.myworkdayjob
s.com/en-US/UMCP/details/IT-Desktop-Support-Coordinator_JR104726?q=JR104726
Remote Work: This
position may be eligible for
some telework, but that will be dependent on projects and needs of the project/department. There will be a
regular in-office
requirement.
Please note that all positions within the Division of Information Technology (DIT) have an in person
component with
expected time in our College Park, MD location per week. Telework is not a guaranteed work arrangement.
Visa
Sponsorship
Information:
Job Risks: Not Applicable to This Position
Financial Disclosure Required: No. For
more information
on Financial Disclosure, please visit Maryland's State Ethics Commission website.
Department:
DIT-EE-Platform
Services
Worker Sub-Type: Staff Regular
Benefits Summary: For more information on Regular
Exempt benefits,
select this link.
Background Checks: Offers of employment are contingent on completion of a
background check.
Information reported by the background check will not automatically disqualify anyone from employment. Before any adverse
decision, the
finalist will have an opportunity to provide information to the University regarding disclosable background check information.
The
University reserves the right to rescind the offer of employment or otherwise decline or terminate employment if the information
reported by
the background check is deemed incompatible with the position, regardless of when the background check is completed.
Employment
Eligibility: The successful candidate must complete employment eligibility verification (on Form I-9) by presenting
documents that
establish identity and work authorization within the timeframe required by federal immigration law, and where applicable, to
demonstrate
renewed employment authorization. Failure to complete employment eligibility verification or reverification within the timeframe
set forth
by law may result in suspension or termination of employment.
EEO Statement: The University of Maryland, College
Park is an
Equal Opportunity Employer. All qualified applicants will receive equal consideration for employment. Please read the
University's Equal
Employment Opportunity Statement of Policy.