Founded in 1917, Providence College (PC) is a premier Catholic
liberal arts institution steadfastly committed to academic
excellence through a dynamic core curriculum, a distinctive
Development of Western Civilization Program, and abundant
experiential learning opportunities. The only U.S. higher education
institution administered by the Dominican Friars, PC is committed
to providing a variety of opportunities for intellectual, social,
moral, and spiritual growth in a supportive environment. Providence
College believes that cultural and intellectual pluralism is
essential to the excellence of its academic programs, and strives
to foster an academic culture and campus community reflecting the
global environment in which we live and work.
The approximately 105-acre campus is situated in Rhode Island’s capital city and is close to the many cultural and educational offerings of Rhode Island’s “renaissance city.” Additionally, Providence is located an hour from Boston and just a few hours from New York City.
For years, Providence College has been recognized in the U.S. News & World Report “Regional Universities – North Category” and has been commended by several other ranking publications.
Overview
Manage the activities of the Information Technology Service Desk. Lead the day-to-day operations, ensure high-quality support services, manage staff, maintain service levels, and serve as the primary point of coordinator for technology-related support activities. Serve as the primary escalation point for high-priority incidents, develop support procedures, oversee knowledge management, and collaborate with infrastructure, enterprise management, information security, and other IT teams to deliver exceptional customer services.
Duties and Responsibilities
The approximately 105-acre campus is situated in Rhode Island’s capital city and is close to the many cultural and educational offerings of Rhode Island’s “renaissance city.” Additionally, Providence is located an hour from Boston and just a few hours from New York City.
For years, Providence College has been recognized in the U.S. News & World Report “Regional Universities – North Category” and has been commended by several other ranking publications.
Overview
Manage the activities of the Information Technology Service Desk. Lead the day-to-day operations, ensure high-quality support services, manage staff, maintain service levels, and serve as the primary point of coordinator for technology-related support activities. Serve as the primary escalation point for high-priority incidents, develop support procedures, oversee knowledge management, and collaborate with infrastructure, enterprise management, information security, and other IT teams to deliver exceptional customer services.
Duties and Responsibilities
Provide first line of support for all technology related issues on campus. Provide tier one support for supported hardware and software, classroom technology, computer labs, event spaces, and A/V equipment loans for members of the college community. Serve as the central point of contact for technology needs related to events on campus. Monitor ticket queues and distribution of work to the appropriate IT teams. Manage escalations for high impact incidents and analyze trends to determine if…