Description
Governors State University is seeking to hire an Information Technology Support Associate II to be in computer operations, repair, imaging, deployment, user and desktop support (hardware and software), service desk operations, and Audio/Visual. Performs a variety of 2nd level support duties to ensure smooth delivery of technology services, such as but not limited to computer imaging, delivery, repair and installation, printer deployment and repair, monitoring service desk ticket queue, creating and resolving tickets, Audio/Visual support, and various other duties as assigned. Monitors, operates, coordinates, assists, and trains others in the operation of computer hardware, software, and peripherals to achieve desired results. Works independently with minimal supervision and may assist in training, scheduling, and distributing work of student workers and temporary workers. Updates supervisor on the status of projects and technical issues. Exercises judgment and creativity in selecting and applying procedures correctly and determines when to refer problems to the supervisor or the next level of support. May provide information and training to students, staff, faculty, or the public on established policies and procedures, or services provided.
Essential Responsibilities
50% Provide technology support, which includes but is not limited to computer operations (Windows/Apple), repair, imaging, deployment, desktop support (hardware and software), and service desk operations.
20% Provide technology support, which includes but is not limited to audio-visual operations, repair, imaging, deployment, desktop support (hardware and software), and service desk operations.
10% Inventory control, which includes but is not limited to receiving and processing Governors State University (GovState) technology equipment and/or the disposal of GovState technology equipment inventory in accordance with property control and ITS procedures.
5% Equipment processing, which includes but is not limited to coordinating, documenting, and processing GovState technology equipment transfers between various department locations in accordance with ITS procedures.
5% Assist the technical associate and /or service desk manager in ensuring student workers stay on task.
10% Other duties assigned which include but are not limited to participating in the administration of various applications.
Hourly Range: $25.00 - $30.00
Full-Time, On-Campus
Days and hours: Monday through Friday, 8:00 am - 4:30 pm, with a 60-minute unpaid lunch.
This position qualifies for an expansive suite of fringe benefits including, various insurance options, paid time off, retirement and investment options, and tuition waivers. Visit: https://www.govst.edu/benefits/ .
Required and Preferred Qualifications
Minimum Requirements:
Governors State University is seeking to hire an Information Technology Support Associate II to be in computer operations, repair, imaging, deployment, user and desktop support (hardware and software), service desk operations, and Audio/Visual. Performs a variety of 2nd level support duties to ensure smooth delivery of technology services, such as but not limited to computer imaging, delivery, repair and installation, printer deployment and repair, monitoring service desk ticket queue, creating and resolving tickets, Audio/Visual support, and various other duties as assigned. Monitors, operates, coordinates, assists, and trains others in the operation of computer hardware, software, and peripherals to achieve desired results. Works independently with minimal supervision and may assist in training, scheduling, and distributing work of student workers and temporary workers. Updates supervisor on the status of projects and technical issues. Exercises judgment and creativity in selecting and applying procedures correctly and determines when to refer problems to the supervisor or the next level of support. May provide information and training to students, staff, faculty, or the public on established policies and procedures, or services provided.
Essential Responsibilities
50% Provide technology support, which includes but is not limited to computer operations (Windows/Apple), repair, imaging, deployment, desktop support (hardware and software), and service desk operations.
20% Provide technology support, which includes but is not limited to audio-visual operations, repair, imaging, deployment, desktop support (hardware and software), and service desk operations.
10% Inventory control, which includes but is not limited to receiving and processing Governors State University (GovState) technology equipment and/or the disposal of GovState technology equipment inventory in accordance with property control and ITS procedures.
5% Equipment processing, which includes but is not limited to coordinating, documenting, and processing GovState technology equipment transfers between various department locations in accordance with ITS procedures.
5% Assist the technical associate and /or service desk manager in ensuring student workers stay on task.
10% Other duties assigned which include but are not limited to participating in the administration of various applications.
Hourly Range: $25.00 - $30.00
Full-Time, On-Campus
Days and hours: Monday through Friday, 8:00 am - 4:30 pm, with a 60-minute unpaid lunch.
This position qualifies for an expansive suite of fringe benefits including, various insurance options, paid time off, retirement and investment options, and tuition waivers. Visit: https://www.govst.edu/benefits/ .
Required and Preferred Qualifications
Minimum Requirements:
- High school diploma or equivalent.
- Any one or any combination totaling one (1) year from the
following categories:
- a. College coursework which includes information technology
(IT), IT management, programming, IT systems, or a closely related
discipline, as measured by the following conversion table or its
proportional equivalent:
- 30 semester hours equals one (1) year,
- a. College coursework which includes information technology
(IT), IT management, programming, IT systems, or a closely related
discipline, as measured by the following conversion table or its
proportional equivalent: