(posted 10/9/26)
Hollins University, a private, liberal arts university in Roanoke,
Virginia that is recognized as one of the oldest institutions of
higher education for women in the United States, invites
applications from qualified candidates for the position of IT
Support Specialist.
About the Role
Dually reporting to the Chief Information Officer and User Support
Services Manager, the IT Support Specialist provides technical
support to faculty, staff, and students across the university’s
computing environment. This role focuses on troubleshooting
hardware and software issues, maintaining computer labs and
classroom technology, and ensuring end users receive timely,
effective technical assistance. The position works closely with the
Help Desk team to resolve issues through in-person support, phone,
email, and remote assistance tools.
Specific responsibilities include the following:
Technical Support
- Install, configure, troubleshoot, and maintain end-user
workstations, including desktops, laptops, and peripherals
Support sophisticated and interrelated software products and
systems
Diagnose and resolve hardware and software issues for macOS,
Windows, iOS, and Microsoft Office environments
Perform system imaging, software installations, and hardware
upgrades
Provide support through multiple channels: in-person, phone,
email, and ticketing system
Document all support activities and resolutions in the IT
ticketing system
Lab, Classroom, and Other Support
- Maintain computer labs to ensure reliable operation for
academic classes
- Respond to classroom technology issues and provide on-site
support as needed
- Assist with technology setup for events and special
projects
Collaboration and Communication
- Keep Help Desk staff informed of ongoing issues, outages, or
trends that may impact support volume
- Follow up with users to ensure issues are fully resolved
- Monitor and respond to voicemail and email in a timely
manner
Position Qualifications
Successful applicants will have the following qualifications and
experience:
- High school diploma or equivalent
- Minimum of one year of relevant experience
- Working knowledge of macOS, Windows, iOS, and Microsoft Office
suite
- Ability to learn new technologies and systems quickly
- Strong customer service orientation with patience and empathy
for users
- Excellent verbal and written communication skills
- Ability to explain technical concepts to non-technical users in
a patient and professional manner
- Strong problem-solving skills and ability to research and
follow through on technical issues
- Ability to make sound judgments and decisions
- Strong organizational skills and ability to prioritize support
requests based on urgency and impact
- Abilities to self-motivate, work independently and
collaboratively, with minimal supervision, and effectively in a
demand-driven environment
- Ability to lift and move equipment up to 50 pounds
- Ability to travel between campus buildings on foot and via a
golf cart
- United States driver’s license with minimal violations
- Ability and willingness to work evenings and weekends as needed
for critical issues or special events
Preferred candidates will have the following:
- Associate’s degree in information technology, computer science,
or related field
- Previous experience in a technical support or help desk
role
- Ability to occasionally use a ladder for equipment installation
or cable management
Application Process
Qualified candidates should submit a cover letter and resume to
hollinshr@hollins.edu . Candidates are encouraged to comment in
their cover letter on how their contributions will further the
university’s efforts to ensure the success and inclusion of all
members of its community. Review of applications will begin
immediately and will continue until the position is filled.
Semi-final candidates will be asked to submit contact information
for three references. The salary range for this position is
$18.62-$21.28/hour, and the pay offered will be based on the
selected candidate’s experience and qualifications. Once the
selected candidate accepts a contingent employment offer, a motor
vehicle background check will be conducted. Previous applicants
need not apply.
About Hollins
Hollins University is dedicated to academic excellence, creativity,
belonging, and preparing students for lives of purpose. Hollins
provides an outstanding and academically rigorous undergraduate
liberal arts education for women and entrepreneurial and innovative
graduate programs for all in a gender-inclusive environment. The
university promotes opportunities for research, education abroad,
and leadership training, and offers real-world experience through
global internships supported by an extensive alumnae/i
network.
Hollins University is committed to providing equal opportunity in
employment. No employee or applicant shall be discriminated against
on the basis of sex; sexual orientation; race; color; national or
ethnic origin; disability; genetic information; military or veteran
status; marital status; age; political beliefs; religion; and/or
pregnancy, childbirth, or related medical conditions; or any other
category protected by applicable federal, state, or local
laws.
Visit www.hollins.edu for
more information. 
