We are looking for a versatile individual with a passion for customer services and IT to join us as our new IT/AV Technician. This is a great opportunity to take your next step into a busy and varied IT Support career.
We are a busy and multiskilled team supporting all areas of the organisation - consisting of 2 distinct business units: AMRC and AMRC Training Centre. These fast paced, complex areas have differing IT requirements. As an IT/AV Technician you will be at the forefront of helping staff from all areas, helping us to provide positive and responsive technical support service for all things IT.
As a highly visible member of our team, you will:
- Provide IT and AV technical support to customers across the AMRC - including those at our remote sites in North Wales, South Wales and Preston.
- Be highly technical and knowledgeable with a range of IT equipment, software and services.
- Be proactive, professional and enthusiastic - providing responsive high quality customer service.
- Work with a wide range of technologies including Microsoft, Google and hardware such as Dell.
- Support the specification and procurement of IT equipment, software and services for the business.
- Liaise with customers to understand their issues or requirements.
- Learn the team structure, specialisms and processes in order to be able to effectively escalate issues.
- Be willing to learn and pick up new skills, there will be a lot of opportunities to learn and develop.
This is a fantastic opportunity to join our growing team, and further your IT Support career. Your knowledge, enthusiasm and willingness to learn will slot in nicely into a genuinely innovative team and organisation.
£27,319 to £31,236 per annum.