Provide front-line support in compliance. Provides front line
support in customer service. Provide front line support in the
verification process. Provides front line support with Dependency
Overrides. Provides front line support with Unusual
Enrollments.
Participates in community service/outreach events.
Process standardized reports
Processes meet the service expectations of our students.
Performs management responsibilities to ensure compliance with the
university, state, federal and accreditation agency ( ABA ) goals,
policies and requirements.
Assists with delegation of duties to cover customer service
support team, resolves sensitive interactions with clients,
monitors statistics on usage of financial aid electronic
educational tools, and coordinates the daily appointment schedule
for customer service team.
Responds to student inquiries concerning financial aid
programs, policies and procedures.
Reviews edit reports to assist with eligibility and
disbursement requirements.
Sends acknowledgements and notifications concerning incomplete
applications, and requests required documents or paperwork.
Conducts financial aid help sessions and workshops in small and
large group settings for on- campus and off-campus programs.
Performs administrative duties to support the financial aid
office and departmental activities.
Participate In community service/outreach events.
Assists with developing forms, reviewing web content, and
procedure.
Performs other job-related duties as assigned.
% FTE
1.0
Hiring Range
$50,035.36-$63,795.08
Education
Preferred:
Bachelor’s degree.
Required Licensing/Certification
None Required.
Knowledge, Skills, and Abilities
Knowledge of:
- Policies, financial aid procedures, and practices,
- Demonstrates full/complete knowledge in an area. Requires
command of technical and functional procedures, processes and
subject matter in a job family or professional discipline to handle
most situations and lead and/or review the work of others in
multiple Job classifications performing diverse
responsibilities.
- Banner and other job-related software systems.
- Microsoft Office Professional or similar applications.
Skills In:
- Detail oriented.
- Command of technical and functional procedures, processes and
subject matter in a job family or professional discipline to handle
most situations and lead and/or review the work of others In
multiple job classifications performing diverse
responsibilities,
- Effective customer service,
- Problem-solving and decision-making.
- Multitasking and time management.
- Strong analytical.
- Coordinating work of others.
- Leading projects.
- Both verbal and written communication.
Ability To:
- Prepare detailed reports,
- Work independently.
- Communicate effectively.
Work Experience
Required:
Three (3) to five (5) years of related experience.
Working/Environmental Conditions
Limited standing and/or walking.
Handling light weight objects.
Using or carrying equipment.
Stoop, bend or lift.
Desired start date
Position End Date (if temporary)
Posting Detail Information
UA EEO Statement
It is the policy of Texas Southern University to provide a work
environment that is free from discrimination for all persons
regardless of race, color, religion, sex, age, national origin,
individuals with disability, sexual orientation, or protected
veteran status in its programs, activities, admissions or
employment policies. This policy of equal opportunity is strictly
observed in all University employment-related activities such as
advertising, recruiting, interviewing, testing, employment
training, compensation, promotion, termination, and employment
benefits. This policy expressly prohibits harassment and
discrimination in employment based on race, color, religion,
gender, gender identity, genetic history, national origin,
individuals with disability, age, citizenship status, or protected
veteran status. This policy shall be adhered to in accordance with
the provisions of all applicable federal, state and local laws,
including, but not limited to, Title VII of the Civil Rights
Act.
Manual of Administrative Policies and Procedures
Close Date
09/15/2026
Open Until Filled (overrides close field)
No
Special Instructions to Applicants
Open to all applicants.
Posting Supplemental Questions
Required fields are indicated with an asterisk (*).
- * Do you have a Bachelor's Degree?
- * Do you have three to five years of related experience,
preferably in higher education?
Applicant Documents
Required Documents
- Resume
- Cover Letter/Letter of Application
- Official Transcripts
Optional Documents
- Other Document
- Reference Letter 1
- Reference Letter 2
- Reference Letter 3
