Promotes active learning and support-seeking behavior among
students.
Maintains a welcoming and inclusive environment for all
learners.
Greets students and assists with check-in procedures at the
Host Desk.
Helps with wayfinding and answers general questions about
tutoring services.
Refers students to appropriate academic resources and support
programs.
Participates in classroom visits and embedded coaching when
requested by faculty.
Logs tutoring sessions and maintain accurate records via the
College’s CRM
Communicates tutoring floor needs and concerns to
supervisors.
Attends orientation and training sessions as scheduled.
Contributes to mini projects such as workshop creation, Canvas
redesign, and resource development in subject areas
Provides feedback to improve Learning Commons services from a
student-centered perspective.
Represents the Learning Commons at on-campus events.
Complies with all published College Rules, procedures,
guidelines, and laws/regulations governing public employees,
including but not limited to those related to document retention
and destruction, FERPA, and confidentiality.
Strictly honors the privacy, security, and confidentiality of
records and other sensitive information according to appropriate
state, federal, and college regulations, policies, and
procedures.
Provides service excellence through courteous, informed,
accessible, and professional engagement.
Performs other duties as assigned.
Reports to: Coordinator, STEM and Business Tutoring
QUALIFICATIONS
Required: Must have earned a bachelor’s degree or
higher
Additional Requirements: A criminal background check will be
conducted. Must meet at least one (1) of the following
criteria:
- Have earned a grade of B or higher in the subject being tutored
AND/OR documented experience equivalent to a grade of B or higher
in the subject/content being tutored and/or
- Written approval of at least three (3) content and/or
skill instructors/faculty OR the endorsement of a tutor trainers
and/or supervisor.
Preferred: Tutoring, teaching, or instructional experience.
Familiarity with learning strategies or curriculum
development.
General Knowledge, Skills, and Abilities
- Ability to work successfully in a multicultural
environment.
- Adaptability to Change – able to be flexible and supportive,
able to positively and proactively assimilate change in a rapid
growth environment.
- Communication – able to effectively communicate in a
professional, diplomatic, empathetic, and tactful manner using
preferred method and level applicable to the job.
- Customer Service – ability to respond promptly and courteously
to all questions from students and faculty, demonstrating patience
and persistence when helping students with little or no computer
skills.
- Ethics – able to demonstrate integrity, professionalism,
civility, and a high degree of ethics in all job-related
actions.
- Organization & Time Management – able to plan, schedule,
and organize tasks related to the job to achieve goals within or
ahead of established time frames.
- Problem Solving – proven skills in identifying issues,
determining their cause, developing creative solutions, and
following through with implementing resolutions.
- Detail Oriented - Proven accuracy and attention to
detail.
- Multi-task - Ability to expeditiously organize, coordinate,
manage, prioritize, and perform multiple tasks simultaneously to
swiftly assess a situation, determine a logical course of action,
and apply the appropriate response.
If you are a retiree of the Florida Retirement System (FRS),
please check with the FRS on how your current benefits will be
affected if you are re-employed with the State of Florida. Your
current retirement benefits may be canceled, suspended or deemed
ineligible depending upon the date of your
retirement.
Santa Fe College (SF) is committed to maintaining a work and
educational environment that embraces diversity and where no member
of the college community is excluded from participation in, denied
the benefits of, or subject to discrimination in any college
program or activity based on: their race, ethnicity, national
origin, color, religion, age, disability, sex, pregnancy status,
gender identity, sexual orientation, marital status, genetic
information, political opinions or affiliations, or veteran status.
This commitment applies to employees, volunteers, students, and, to
the extent possible, to third parties, applicants for admission,
applicants for employment, and the general public.
sfcollege.edu/eaeo
Inquiries regarding non-discrimination policies or concerns about
discrimination or harassment, including concerns about sexual
harassment or sexual violence under Title IX, should be directed
to:
equity.officer@sfcollege.edu
Santa Fe College reserves the right to extend deadlines and/or not
to offer advertised positions. Preference will be given to eligible
veterans and spouses of veterans.