Job Summary
The Learning Lab Specialist’s responsibilities include, but are not limited to, overseeing the daily operations of LIT’s Learning Lab while demonstrating a commitment to student learning, support services, retention, and student success. This is a full-time, non-exempt position, and reports directly to the Student Life Coordinator.
Duties/Responsibilities
- Observe tutor appointments, study sessions, and other Lab activities and provide feedback to the Student Life Coordinator
- Oversee day-to-day operations and services of the Learning Lab to increase student usage
- Provide problem-solving support to ensure the effective operation of the Learning Lab and resolution of day-to-day operational issues
- Assist the front desk with tasks such as assisting walk-ins, reducing the wait times for students, etc.
- Answer incoming phone calls, provide information, and assist students with questions regarding Learning Lab services, tutoring, technology, and other student support resources
- Monitor and maintain Learning Lab inventory, including supplies and equipment, and coordinate reordering as needed to ensure resources remain adequately stocked
- Perform basic computer troubleshooting and assist students with common technical issues in the Learning Lab
- Assist with special events sponsored by the College or the Student Services Department
- Prepare and submit purchasing requisitions for Student Life supplies, equipment, events, and other departmental needs
- Refer students to other academic and student support services as needed
- Offer exceptional customer service in a student-centered, professional environment at all times.
- Establish and maintain effective and cooperative working relationships with faculty and student service programs and offices to disseminate information on learning support programs
- Support and abide by all rules, regulations, and guidelines at LIT and serve as an appropriate role model for students and employees at all times
- Perform other duties as assigned, such as helping to collect and distribute mail for the Student Services area
Minimum/Preferred Qualifications
Minimum Qualifications:
- High School Diploma or equivalent (G.E.D.)
- Six (6) months of related work experience
- Strong interpersonal and communication skills
- Computer proficiency with Microsoft Office Suite
- Must be able to work a flexible schedule depending upon business needs and that will vary within the Learning Lab’s hours of operation, which are Spring & Fall Semesters: Monday-Thursday 9AM-6PM, Friday 8AM-5PM; Summer semesters: Monday-Friday 8AM-5PM
Preferred Qualifications:
- Associate’s (or higher) degree
- One (1) year of experience working in higher education learning support services setting, such as working with students, providing one-on-one assistance, coaching, or tutoring
- Customer service experience
Supplemental Information
Physical Requirements: This position requires the ability to: frequently move about an office or learning lab environment to assist students, access documents, equipment, and supplies; regularly stand, walk, and sit throughout the workday; constantly operate a computer and other office equipment, such as printers and copy machines; and occasionally lift and carry boxes or office supplies weighing up to 25 pounds.
- Lamar Institute of Technology is an E-Verify Employer.
- This position is security-sensitive and thereby subject to the provisions of the Texas Education Code §51.215, which authorizes the employer to obtain criminal history record information. Click here for the Security Sensitive Release Form.