Learning Mentor

The Bridge is a partnership between Cambridge Education Group (CEG) and Northumbria University that aims to transform access to higher education by supporting students from a wide range of backgrounds to realise their potential. Combining high-quality teaching, personalised support and a strong sense of community, The Bridge provides an alternative entry route into higher education and creates opportunities for learners who might otherwise be excluded from university study. Through this approach, The Bridge seeks to improve educational attainment, support social mobility and enable more students to progress successfully to a Northumbria University degree.

Key responsibilities of the Learning Mentor include:

Student Coaching, Mentoring and Success

• Act as a trusted adviser to students, supporting them to develop and follow personalised learning plans and achieve their academic and personal goals.
• Deliver high-quality one-to-one and group mentoring that promotes confidence, resilience, independent learning and academic success.
• Monitor student engagement, attendance and academic performance, using data to identify trends, inform interventions and support progression.
• Design and implement targeted support plans for students at risk of disengagement or underperformance.
• Support students in developing effective study skills, time management and learning strategies, preparing them for successful progression into higher education.

Student Wellbeing and Support

• Promote student wellbeing, belonging and engagement through proactive support and relationship building.
• Provide guidance to students experiencing academic, personal or wellbeing challenges, signposting and referring to specialist services where appropriate.
• Identify and escalate safeguarding and welfare concerns in accordance with organisational policies and procedures

 Collaboration and Partnership Working

• Work closely with academic colleagues, the Centre Director and Northumbria University staff to support student success, retention and progression.
• Maintain effective relationships with University colleagues and external stakeholders to ensure a coordinated and seamless student experience.
• Undertake such other duties as may reasonably be required to support the effective operation and development of The Bridge, consistent with the level and nature of the post.

Administration and Reporting

• Maintain accurate records of student engagement, interventions and progress, ensuring compliance with organisational and data protection requirements.
• Produce regular reports and updates on student progress, engagement and outcomes for the Centre Director and other stakeholders.

 Outreach and Promotion

• Contribute to outreach, recruitment, marketing and community engagement activities (where appropriate) that promote access to higher education.
• Act as an ambassador for The Bridge, inspiring prospective students and supporting initiatives that widen participation and raise aspirations.

 Other duties

• To undertake other duties not specifically stated above, which from time to time are necessary for the effective performance of the business without altering the nature or level of responsibility involved.

Person Specification

Education

• Educated to degree or equivalent qualification level (essential)

Skills and Attributes

• Excellent interpersonal and communication skills, with the ability to build trust and rapport with students from diverse backgrounds (essential).
• Strong coaching and mentoring skills, with the ability to motivate, challenge and support students to achieve their goals (essential).
• Commitment to widening participation, social mobility and supporting access to higher education (essential).
• Ability to interpret student engagement and performance data and use insights to inform effective interventions (essential).
• Strong organisational skills, with the ability to manage competing priorities, maintain accurate records and meet deadlines (essential).
• Ability to hold supportive but challenging conversations with empathy, professionalism and sound judgement (essential).
• Confident IT skills, including Microsoft Office applications and digital learning platforms (essential).

Experience

• Experience of tutoring, mentoring, coaching or advising students in an educational setting (essential).
• Experience of supporting students to achieve academic, personal or progression-related goals (essential).
• Understanding of the barriers and challenges commonly faced by widening participation and underrepresented student groups (essential).

Please see attached job description for further job role information.

What does Cambridge Education Group do?

Cambridge Education Group is an international education provider that offers a range of services such as Pathway and Pre University Programs, Pre University Education, Preparatory education through foundations and master’s programmes, English Language courses, University application guidance along with creating Internship opportunities.

Why will you love working here?

Whether you work in one of our OnCampus or Managed Campus centres, in CEG Online supporting one of our many partner universities, or as part of one of our central service functions you will find a friendly, fast-paced and supportive work environment created by our diverse range of colleagues.

Employee Values

At Cambridge Education Group we believe that in living our values every single day we Achieve More for everyone around us, and in so doing makes it a great place to work.

Expert – Each individual strives to demonstrate expertise in everything they do, from previous experiences or acquiring new, relevant skills and know-how. We are great at sharing our knowledge to help our students, fellow colleagues and partners Achieve More.

Authentic – Our actions are taken, and decisions made, in line with our vision and mission; we trust everyone to do the right thing and deliver what they say they will through genuine, open and honest dialogue. We bring our whole selves to work, maximising our diversity to Achieve More.

Innovative – We continually improve all aspects of what we do, being solution-focused to affect change on our path to Achieve More.  All colleagues share their ideas, big and small, and are flexible to new practices, approaches and ways of working.

 Benefits

• Perkbox (includes hundreds of discounts on brands)

• Employee Assistance Program (EAP) – giving caring and compassionate support to all staff, as well as a dedicated Mental Health Support Network.
• Private Medical
• Life Assurance
• Cycle to work scheme
• Car Leasing
• Discounts with childcare providers during School holidays
• Staff Discount on CEG Digital courses
• Mentoring scheme
• Enhanced annual leave entitlement

CEG is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all colleagues to share this commitment.  All successful candidates will undergo background checks in the required countries. Where roles have direct contact with children, including all OnCampus centre- based roles, this will include ID, qualification and reference checks, criminal record checks including an Enhanced Disclosure (or equivalent) in line with safeguarding requirements and our Safeguarding and Prevent Policy (including Children Protection). Any offer of employment is subject to all checks being satisfactory. The Company also expects all colleagues to share the Company’s commitment to Equal Opportunities within the workplace.