Learning Support Specialist II

variety of learning systems. Serves as an advocate for the integration of innovative technology and the advancement of the efficiency and effectiveness of the learning environment. Essential Duties and Responsibilities Works with students, faculty, and staff at various levels to troubleshoot and resolve end-user related support issues in the use of the Learning Management System (LMS) and other learning technologies. Provides triage instructions using a variety of communications systems. Assists in the testing of new applications and system configurations. Assists in the research and development of new solutions to enrich and supplement instruction. Maintains up to date expert knowledge and skills of evolving LMS features and procedures to include building/updating LMS documentation and video tutorials. This document represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. Other duties may be assigned. Additional Responsibilities Train and mentor Supplemental Instructors (SI) on key concepts that must be covered in each course. Demonstrate academic best practices for specific subjects and assignments, including writing research papers, giving presentations, developing study habits, managing test anxieties, and organizing class notes. Communicate closely with faculty and tutors on student issues and academic matters. Identify and conduct targeted intervention for at-risk students. Collect, track, and monitor data on student progress and generate regular reports for the deans. Develop and distribute handouts and study notes for traditionally challenging courses. Minimum Requirements Education - Bachelor's degree in a related field Experience - Two years of related experience. Preferred Education and Experience Advanced degree in the related field of support Experience in tutoring, teaching, working with college students Experience working with at-risk adults Experience working with freshmen through senior Experience in clinical practices for related majors Knowledge and Abilities Knowledge of: Word processing, spreadsheet, and database applications. Ability to: Multitask and work cooperatively with others. Excellent customer service and time management skills. Strong verbal and written communication skills. Strong interpersonal and organizational skills. Present information clearly and concisely. Work independently and as part of a team. Preferred Knowledge and Abilities Knowledge of: Instructional best practices and assessment of learning outcomes Skilled data collection and analysis Strong communication with professors and staff Strong leadership dispositions in monitoring SI leaders Licensing / Professional Certification None. Physical Requirements None. Supervision of Others This position generally does not supervise employees. Other Requirements Work beyond normal office hours and/or work on weekends. Position requires on campus, face-to-face interactions. Position requires maintaining a regular schedule of attendance on campus and in the workplace. Salary $19.06/hourly INSTRUCTIONS TO APPLICANT During the application process you have only one opportunity to enter the requested information, upload documents and Submit the application. You will not be able to make changes or add additional documents once you "Submit" the application materials. The software does not allow you to "Save" your application and return to complete the process at a later time. The page "My Experience" has an area provided under Resume/CV to drop or upload files. Be sure to include: Resume Cover Letter 3 -5 professional references and their full contact information Unofficial transcripts All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution's verification of credentials and/or other information required by the institution's procedures, including the completion of the criminal history check. Equal Opportunity/Veterans/Disability Employer.