Mail Center Clerk I

Candidates should demonstrate responsiveness toward and understanding of diverse student backgrounds. The successful candidate will demonstrate a commitment to the university’s mission to develop global citizens. Having the ability and willingness to work collegially is essential, as is an understanding of an interdisciplinary liberal arts curriculum.

Essential duties include but are not limited to:
Mail Sorting and Distribution: 25%

Receive, sort, and distribute incoming mail and packages to various departments, faculty, students, and staff.
Ensure mail is sorted by recipient’s name, department, or other specified criteria by 1:00pm daily.
Handle special deliveries, including registered, certified, and express mail.
Determine the proper disposition of undeliverable mail within the same day of receipt and process accordingly.

Customer Service: 25%

Assist students, faculty, and staff with mail-related inquiries and provide excellent customer service.
Offer guidance on mail and package sending procedures, including postage rates and packaging recommendations.
Evaluating, stamping and/or arranging outgoing mail and packages, according to USPS Postal regulations and requirements, operating mail-processing machine as necessary

Mail Dispatch: 10%

Collect outgoing mail from various departments and prepare it for dispatch.
Weigh and apply appropriate postage to outgoing mail and packages.
Coordinate with external postal and courier services for timely dispatch.

Record Keeping: 10%

Maintain accurate records of incoming and outgoing mail, including tracking numbers, sender and recipient details, and delivery dates.
Handle mail-related inquiries and resolve issues related to lost or misdirected mail.

Package Handling: 10%

Receive and log packages delivered to the university.
Notify recipients of package arrivals and coordinate pick-up or delivery if needed.
Ensure safe storage of packages until they are picked up by recipients.

Interaction with Mail Partners: 10%

Coordinate with mail partners like Amazon, FedEx, UPS, and other courier services to ensure timely and accurate delivery and dispatch of mail and packages.
Address and resolve any issues related to the services provided by these partners.

Equipment Maintenance: 10%

Operate and maintain mailroom equipment, including postage meters, sorting machines, and labeling machines.
Report any equipment malfunctions and coordinate repairs or replacements as needed.

General Duties:

Ensure the Mail Center is kept clean, organized, and free from hazards.
Adhere to university policies and procedures related to mail handling and distribution.
Stay updated with postal regulations and changes that might affect university mail operations.
Maintain the proper distribution of supplies to all Mailstops. Record and stock incoming supplies in the Mail Center maintaining inventory and ordering supplies.
Update reports in a monthly calendar.
Other functions may be assigned as needed at the direction of the Mail Services Manager.
Minimum Qualifications:
Education

High school diploma or equivalent.

Experience

One year experience operating in a mail room environment.

Skills

Ability to operate computerized shipping and mail management systems.
Ability to operate mailing equipment including mailing machine, postage meter, electronic weight scale and others as necessary.
Demonstrated ability to prioritize and handle multiple tasks with accuracy.
Demonstrated wise judgment, problem-solving skills, and the desire to learn new technologies.
A strong evidence of a spirit of collegiality and a strong service orientation.
Capacity for developing and sustaining effective relationships with administrators, faculty, staff, and students.
Outstanding oral and written communication skills.
High ethical and professional standards.
Capacity to work well independently and with a team in a fast-paced environment.
Ability to stand, walk, and move around for extended periods of time and move and/or lift objects up to 70 pounds.
The role involves routine interaction with various university community members, requiring a professional and courteous demeanor.

Soka University of America offers excellent benefits. Salary range for this position is $20.20 -$22.12 per hour and will be commensurate with qualifications and experience.
Employment is contingent upon the completion of a successful background check.
Application review will begin immediately. The position will remain open, and applications will be reviewed until the position is filled.
New employees must provide documents, on their first day, verifying identity and legal authorization to work in the United States. The list of acceptable documents can be found at  https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents .

Application Requirements:
Must submit the following to be considered:

letter of interest for this position
current professional resume
three professional references

Please apply by clicking on this link: https://soka.wd5.myworkdayjobs.com/sokacareersite/job/SUA-Main-Campus/Mail-Center-Clerk-I_JR-450
For inquiries, e-mail: jobs@soka.edu
Soka University of America is an equal opportunity employer.