Department: Human Resources Office
Job Posting Details
Reporting to the Head of HR Digital Transformation, the appointee will play a key role in driving the University’s digital transformation agenda, with a focus on designing practical digital solutions, enhancing user experience, supporting ERP preparation and implementation, and enabling sustainable process and operating model change.
The appointee will be responsible for:
- Support digital transformation initiatives across HR services, from problem identification, solution design, implementation planning to change adoption;
- Work closely with business users, IT teams, vendors and consultants to understand business pain points, translate user needs into digital requirements, and co-design fit-for-purpose solutions;
- Apply design thinking and user-centric approaches to map user journeys, identify “moments that matter”, prototype future-state workflows, and improve employee and manager experience;
- Support ERP preparation and implementation activities, including business requirement gathering, process-to-system mapping, fit-gap analysis, solution blueprinting, testing, data preparation and rollout planning;
- Act as a bridge between business and technology teams to ensure digital solutions are aligned with process design, operating model, data governance, user experience and long-term scalability;
- Develop business cases, project plans, implementation roadmaps, solution options, evaluation criteria and management presentation materials to support decision-making;
- Manage end-to-end project delivery, including scope, timeline, risks, issues, dependencies, stakeholder engagement, vendor coordination, testing and deliverable quality;
- Support change management activities, including stakeholder analysis, impact assessment, communication planning, training coordination, adoption tracking and post-implementation review;
- Keep abreast of emerging digital HR / enterprise technologies, including ERP, workflow automation, AI-enabled tools, self-service platforms, case management and analytics, and assess their relevance to the University context.
Applicants should have:
- A bachelor’s degree or above in Information Systems, Business Administration, Human Resources, Computer Science, Management, Digital Transformation or a related discipline;
- At least 8–10 years of relevant experience in digital transformation, ERP / HRIS implementation, business analysis, product management, process re-engineering, consulting or large-scale system implementation;
- Solid experience in designing and implementing digital solutions, preferably in HR, higher education, public sector, professional services or complex matrix organizations;
- Good understanding of ERP systems such as Workday, SAP SuccessFactors, Oracle Fusion, PeopleSoft or equivalent platforms;
- Strong product mindset, with the ability to define user needs, prioritize requirements, shape solution concepts, evaluate trade-offs and deliver practical MVP / phased implementation approaches; ability in building prototypes by leveraging AI tools and designing, developing AI solutions in HR domain would be a strong advantage;
- Experience in applying design thinking, user journey mapping, service design, prototyping or agile delivery methods to improve user experience and service outcomes;
- Strong project management capability, with experience managing cross-functional workstreams, vendors, consultants, project risks, timelines, testing and implementation deliverables;
- Good knowledge of change management, stakeholder engagement, communication planning and adoption enablement in digital or organizational transformation projects;
- Strong analytical and problem-solving skills, with the ability to connect business processes, system design, data flow, governance requirements and user experience;
- Excellent communication, facilitation, presentation and documentation skills, with the ability to engage stakeholders at different levels and translate complex technology topics into clear business language;
- High proficiency in written and spoken English and Chinese;
- Self-motivated, collaborative, hands-on and resilient, with the ability to work independently under ambiguity, manage competing priorities and build trusted relationships with business users, IT teams and external partners.
(Duration: 2 years, renewable)
Starting salary will be commensurate with qualifications and experience. Fringe benefits including annual leave, medical and dental benefits will be provided. A gratuity will be payable upon successful completion of contract.
Please apply on or before: 15 Jul 2026.
Application Procedure
In support of a green work environment, we accept applications submitted online only. To apply, please complete an online application form with Cover Letter and CV through the HKUST Careers website (https://hkustcareers.ust.hk) and return it online to the Human Resources Office on or before Wednesday, 15 July 2026. Applicants will receive an acknowledgement by email upon successful submission. We thank applicants for their interest, but advise that only shortlisted candidates will be notified of the result of the application.
(Information provided by applicants will be used for recruitment and other employment-related purposes. Applicants should read the Personal Information Collection Statement before submission of application.)
HKUST is an equal opportunities employer and is committed to our core values of inclusiveness, diversity, and respect.