Student Support Services Oversight : Ensures
comprehensive delivery of advising, counseling, and retention
services through a holistic care model. Oversees individual and
group counseling, crisis intervention, initial student assessments,
psychoeducational programming, and mental health consultation.
Responds to, triages, and elevates issues impacting student
experiences to appropriate stakeholders. Creates alignment of
messaging, programming, and impact among all student support
personnel.
Training and Professional Development: Assesses and
coordinates comprehensive training and development for all student
support staff. Develops and delivers training programs for diverse
stakeholders on student mental health, advising strategies, and
retention techniques. Provides clinical supervision and
professional development for counselor trainees. Maintains
professional standards and ensures staff stay current with best
practices in higher education. Assists academic deans and
stakeholders in conceptualizing external development
processes.
Grant Management and Compliance: Oversees administration
of grant activities including data collection, analysis, reporting,
and budget management for programs such as CAPS, M-cubed, dual
enrollment, College Possible, and Perkins. Strengthens external
partnerships and service opportunities with grant-funded positions.
Ensures compliance with federal and state laws, professional
ethical standards, and maintains the highest standards of
confidentiality in all student and staff interactions.
Technology and Data Management: Serves as primary
administrator of electronic systems, case management, and other
platforms. Leverages data analytics and institutional reports to
track student progress, support retention strategies, guide staff
interventions, and inform evidence-based practices. Works closely
with testing services and academic departments to coordinate course
placement for all students.
Event Coordination and Institutional and Community
Engagement: Coordinates development and delivery of outreach
events to raise awareness about mental health and student support
services. Manages staff scheduling and presence at major enrollment
events (Express Enrollment, orientations, re-enrollment campaigns)
both on and off campus. Designs and executes student-facing events
to drive persistence and engagement in partnership with campus
stakeholders. Establishes and maintains partnerships with hospitals
and community organizations to develop referral networks addressing
student needs.
Data-Driven Decision Making and Continuous Improvement:
Leverages data analytics to drive informed decision- making and
fosters continuous improvement within the area of responsibility.
Analyzes key performance indicators (KPIs) and relevant metrics to
gain actionable insights and monitors performance measures aligned
with organizational goals. Utilizes data to inform strategic and
operational decisions. Applies continuous improvement methodologies
(e.g., Plan-Do-Study-Act) based on data analysis promoting a
data-driven culture and enhancing team data literacy.
Ethics and Confidentiality : Practices honesty by
demonstrating a consistent and uncompromising adherence to strong
moral and ethical principles, values, truthfulness, and accuracy in
all actions. Addresses all student and employee behavior in a
confidential and respectful manner.
Cross Functional Relationships and Collaborative
Teamwork: Establishes, maintains, and enhances positive work
relationships with students, staff, faculty, and
administrators.
Leadership and Supervision: Develops and manages a high
performing team that is highly skilled and motivates staff to
remain focused on the delivery of quality and value-added services
and allocates cross-functional responsibilities and work processes.
Responsibilities include hiring, coaching/mentoring, performance
management, and progressive discipline as needed.
Continuous Learning & Professional Development:
Maintains current knowledge of best practices and standards in
higher education with an emphasis on community colleges. Actively
organizes and/or participates in applicable workgroups, trainings,
workshops, seminars, committees and professional associations or
conferences to promote continuous learning.
Other duties: Performs other related duties within the
scope of the position as required for the efficient operation of
the division and to support institutional objectives.
Knowledge, Skills & Abilities:
- In-depth understanding of psychological challenges and
behavioral health needs of students in higher education, including
ability to incorporate trauma-informed approaches.
- Knowledge of trends, issues, and accepted practices in academic
advising, retention, and student success strategies.
- Knowledge of Higher Education systems including admissions,
financial aid, recruitment processes, and understanding of
Wisconsin Technical College System (WTCS).
- Ability to problem solve and analyze effectively, including use
of data analytics such as applying data to organizational and
research applications.
- Strong Knowledge of counseling theories, interventions, and
delivery of services in comprehensive counseling center
environments including individual/group counseling, outreach,
psychoeducation, and consultation.
- Ability to persuade and influence across employment levels and
across a large variety of different stakeholders in a higher
education setting.
- Ability to overcome obstacles by engaging outside resources or
utilizing executive direction.
- Ability to complete projects in a higher education
setting.
- Ability to organize, prioritize and schedule work
assignments.
- Ability to work in a fast-paced environment.
- Ability to communicate effectively through both oral and
written means across all levels of employees and management
including public speaking and presentation skills.
- Ability to establish, collaborate and maintain effective work
relationships with peers, students, teachers, staff,
representatives of outside agencies, educational institutions, and
the general public.
- Ability to convey an image of professionalism and dedication in
work related activities.
- Ability to work with culturally diverse student and employee
populations.
- Proficiency in the use of computers and software specific to
position, including spreadsheets and Google Suite.
- Ability to work successfully independently with minimal
supervision and serve as a leader to others.
- Ability to establish workflows, manage multiple projects across
divisions and meet necessary deadlines.
Qualifications
Compliance with all state, federal, and accreditation
standards/requirement, as well as all MATC policies and
procedures.
Required Education & Experience: Master’s degree in
Counseling, College Student Personnel, Higher Education,
Psychology, Advising or similar/equivalent discipline. Must have
five (5) years of relevant professional experience and three (3)
years of administrative supervision of staff or one (1) year of
staff supervision combined with an Emerging Leaders
equivalency.
Preferred Education & Experience: Doctorate degree in
Counseling, College Student Personnel, Higher Education,
Psychology, Advising or similar/equivalent discipline. A Wisconsin
State Licensure as a Licensed Professional Counselor (LPC). More
than five (5) years post-licensure experience providing mental
health services in a higher education setting and experience
developing clinical and operational protocols in a behavioral
health setting; five (5) years of administrative supervision of
staff or one (3) year of staff supervision combined with an
Emerging Leaders equivalency.
Supplemental Information
Supplemental Information
Start Date: This position supports the Student Services
Department and is available to start as soon as possible.
Hours: This is a
100% IN PERSON/ON SITE 40
hours
per work week year round position. The hours would be 8:00am to
5:00pm on some days or 9:00am to 6pm on others.
Location: Primarily based out of the Milwaukee Downtown
campus with the ability to flex to other locations if needed to
support student success. Employees will conduct all work hours in
the
State of Wisconsin, performing work outside the state is
strictly prohibited.
Salary Information: Salaries are listed up to the midpoint
of the range and placement is determined based on years of
experience, internal salary equity, and a review of the applicant's
employment and educational background as listed on the fully
completed job application.
Application Materials & Requirements: To be considered
for this position, all applicants (both internal and external) must
submit a thoroughly complete application. An incomplete application
will not be considered or reviewed.
Please follow these steps.
1. Complete the Employment Application in its Entirety
You must provide thorough and detailed information for all sections
of the application form. An incomplete application will not be
considered or reviewed.
2. Attach All Required Documents (At Time of
Application)
- Cover Letter
- Up to date - Resume*
*NOTE: Resume (please note, submission of a resume does not
satisfy the requirement for a thoroughly completed
application.
Interview: Selected qualified candidates will be invited to
an interview (In-Person, or Spark Hire/One-Way) which will be
scheduled within two weeks of postings closing date.
EEO: Milwaukee Area Technical College will not discriminate
against any employee, applicant for employment, student, or
applicant for admission on the basis of race, color, national
origin, ancestry, sex, sexual orientation, creed, religion,
political affiliation, marital status, parental status, pregnancy,
disability, age, membership in any reserve component of the armed
forces, union affiliation, arrest and conviction record, or any
other protected category under applicable local, state or federal
law.
Reasonable accommodations will be provided for qualified
individuals with disabilities. If you have a disability and need
special accommodation for the application process, please contact
our office at 414-297-6529 (Wisconsin Relay System: 711) or email j
obs@matc.edu .
