Title: Mental Health Tech Department Org: OP-Clinic-Psychiatry - 109630 Employee Classification: B5 - Unclass Full Time AFSCME HSC Bargaining Unit: AFSCME HSC Primary Location: HSC H Shift: 1 Start Time: 8am End Time: 4:30pm Posted Salary: $19.55 - $22.67 Job Description: Provides access to care and information to patients seeking care in the Outpatient Psychiatric Clinics. Contacts Managed Care Organizations and Third-Party Payers to determine Mental Health benefits and interacts with medical
and therapeutic staff to schedule patients with the appropriate providers. The ages of patients served spans the spectrum of the life cycle. Care will be directed at taking information from patients, answering questions from patients, visitors, etc. recognizing that every age group has unique developmental characteristics influencing the approach that should be utilized in dealing with these patients. Minimum Qualifications: Education/experience/licensing: • High School diploma/GED required. Graduate from an approved school with an Associate Degree in Mental Health Technology or two years of college in Psychology, Social Work or related field. Course work in Public Relations or Communications preferred. • Typing skill of 35 WPM required. Minimum one-year experience in medical office procedures preferred. Must be able to operate multi-line telephone system. • Must complete training in EMR and be deemed competent by testing within probationary period. Must complete training within Star registration system and be deemed competent by testing within probationary period. • Must be able to demonstrate proficient interviewing techniques and empathic interactions appropriate to the emotional well being of the patient. Must be able to resolve questions and complaints and to provide concise follow up as relates to patient initial appointment. • Previous Ambulatory Care and/or Behavioral Health experience preferred. Preferred Qualifications: Course work in Public Relations or Communications preferred. Previous Ambulatory Care and/or Behavioral Health experience preferred. Conditions of Employment: To promote the highest levels of health and well-being, the University of Toledo campuses are tobacco-free. Pre-employment health screening requirements for the University of Toledo Health Science Campus Medical Center will include drug and other required health screenings for the position. Equal Employment Opportunity Statement: The University of Toledo is an equal opportunity employer. The University of Toledo does not discriminate in employment, educational programs, or activities on the basis of race, color, religion, sex, age, ancestry, national origin, sexual orientation, gender identity and expression, military or veteran status, disability, familial status, or political affiliation. The University is dedicated to attracting and retaining the best and brightest talent and fostering a culture of respect. The University of Toledo provides reasonable accommodation to individuals with disabilities. If you require accommodation to complete this application, or for testing or interviewing, please contact HR Compliance at hrcompliance@utoledo.edu or 419-530-4747 between the hours of 8:30 a.m. and 5 p.m. or apply online for an accommodation request. Computer access is available at most public libraries and at the Office of Human Resources located in the Center for Administrative Support on the UToledo Main Campus. Advertised: 28 Sep 2026 Eastern Daylight Time Applications close:
