This position ensures a positive and welcoming Museum experience
and environment for guests and demonstrates the highest level of
customer service, remaining professional, personable, and engaging
to all museum visitors.
Washington and Lee University actively promotes a dynamic and
welcoming environment that allows students and employees of
multiple backgrounds and perspectives to learn, work, and thrive
together. Successful candidates will contribute to that environment
and exhibit potential for excellence in their areas of
expertise.
Essential Functions:
- Provide a proactive, friendly, and professional welcome to all
visitors, field trip groups, and adult tours at orientation areas
and across exhibition galleries.
Facilitate guided tours and/or gallery talks as assigned,
adapting interpretation methods to varied audiences (including
children, seniors, non-native English speakers, and visitors with
disabilities).
Follow and enforce provided policies and manuals for visitor
engagement, safety, and operations.
Maintain a working knowledge of current exhibitions, basic
institutional history, and the department's ongoing educational
programming.
Act as a conduit for visitor feedback and inquiries; resolve
issues using established protocols and training.
Monitor the status of museum facilities, ensuring public
spaces, tour routes, and event spaces are clean, safe, and
appropriately set up. Perform light custodial or room preparation
tasks as needed.
Always ensure guest safety and artifact preservation in
coordination with Public Safety officers and museum staff.
Support special events, private rentals, receptions, and public
programs.
Assist with event logistics, guest check-in, directional
staffing, venue setup/breakdown, and vendor oversight during
after-hours functions.
Work Schedule: Work hours fall within Chapel operating times
(Wednesday-Saturday, 10:00 a.m.-4:00 p.m.), some nights and
weekends as needed for event support. Attendants typically work
10-12 hours per week. This is a part-time, non-benefit eligible
position with a maximum of 29 hours per week and fewer than 999
hours per anniversary year
Pay Rate: The hourly pay for this position is $17.00.
Minimum Qualifications:
- High school diploma or equivalent GED plus a minimum of 1 year
of front-line customer service experience required and a
demonstrated passion and appreciation for art, history, culture,
and a willingness to share it with the public.
- Previous museum/cultural organization experience is
preferred.
- College education in art history, and some museum or
public/customer service work experience is preferred.
- Must be comfortable with technology and/or willing to
learn
- Ability to read, understand, and retain written information
pertaining to the Museum, local history, and exhibits and ability
to utilize these resources effectively.
- Must have exceptional verbal and written communication skills
and the ability to clearly explain Museum policies and
procedures.
- Ability to work independently with minimal supervision, but
also works well with others by showing courtesy and respect to
colleagues and demonstrate skills such as diplomacy and
empathy.
- Must be able to work in a fast-paced environment and interface
effectively with visitors; remain calm and effective during
high-traffic times.
- Must be able to respond to security or emergency situations
calmly and with good judgement.
Application Instructions:
Application review will begin immediately and continue until the
position is filled. Required materials include:
- Cover letter
- Resume
- Names and contact information for three professional
references
Application instructions for internal and external candidates can
be found at
http://www.wlu.edu/employment-opportunities/jobs-at-w-l.
Position Type:
Non-Exempt, Part Time, Non-Benefit Eligible
Washington and Lee
is an Equal Opportunity Employer seeking candidates committed to
high standards of scholarship, performance, professionalism, and to
a welcoming campus community. Job description requirements are
representative, but not all‐inclusive of the knowledge, skill, and
abilities needed to successfully perform this job. Reasonable
accommodations may be made to enable qualified individuals with
disabilities to perform essential functions.
To apply, visit: https://wlu.wd5.myworkdayjobs.com/en-US/WLUCareers/job/Lexington-VA/Museum-Visitor-Services-Attendant_R1478
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