Job Details
About the Job
This role provides counsel to students, families, staff, and faculty on complex issues in the areas of financial aid, billing and payment, registration, student records, student employment, and veteran services. One Stop staff work to support campus recruitment, retention, and graduation initiatives. One Stop Counselors collaborate regularly with campus and University of Minnesota system partners.
This position requires exceptional customer service abilities, excellent communication skills, competent grasp of technology, a strong work ethic, and attention to detail. This job requires a sensitivity, knowledge, and understanding to work effectively with people from diverse academic, socioeconomic, gender, cultural, and ethnic backgrounds.
This is an in-person position and includes limited nights, weekends, and some travel. This is a 100% time, 12 month, annually renewable position reporting to the Director of One Stop Student Services.
Salary range: $55,000 - $58,000
ESSENTIAL JOB FUNCTIONS
Program Management - 70%
- Counsel, investigate, and resolve student cases in the areas of financial aid, billing and payment, registration, records, student employment, and veteran services.
- Explain federal, state, and University policies and procedures and suggest changes to improve processes.
- Participate in One Stop program development and serve as the lead on assigned projects.
- Participate in developing new programs, events, and activities.
- Foster and develop relationships with campus partners and serve as a resource to faculty and staff
- Conduct one-on-one financial literacy and wellness meetings for students and parents/guests.
Program support - 20%
- Provide counsel to one stop professional and student staff, and bring forward student issues and concerns.
- Provide consultation and training to other campus departments and outside communities.
- Serve as a resource on One Stop initiatives
Committees and other duties as assigned - 10%
- Serve on committees and participate in professional organizations, as required.
- Attend all mandatory training/conferences required for position.
- Complete other duties as assigned.
Qualifications
REQUIRED QUALIFICATIONS
- Bachelor's degree and four or more years of related experience.
- Sensitivity, knowledge, and understanding to work effectively with people from diverse academic, socioeconomic, gender, cultural, and ethnic backgrounds.
- Must have a valid Minnesota driver’s license.
- To create and maintain a safe learning and working environment a successful background check is required.
PREFERRED QUALIFICATIONS
- One or more years of direct experience in higher education or customer service.
- Experience with Customer Relationship Management software, Microsoft Office, and Google Workspace.
Pay and Benefits
Pay Range: $55,000 - $58,000; depending on education/qualifications/experience
Time Appointment: 100% Appointment
Position Type: Faculty and P&A Staff
Please visit the Office of Human Resources website for more information regarding benefit eligibility.
The University offers a comprehensive benefits package that includes:
- Competitive wages, paid holidays, and generous time off
- Continuous learning opportunities through professional training and degree-seeking programs supported by the Regents Tuition Benefit Program
- Low-cost medical, dental, and pharmacy plans
- Healthcare and dependent care flexible spending accounts
- University HSA contributions
- Disability and employer-paid life insurance
- Employee wellbeing program
- Excellent retirement plans with employer contribution
- Public Service Loan Forgiveness (PSLF) opportunity
- Financial counseling services
- Employee Assistance Program with eight sessions of counseling at no cost
While our salary ranges provide a framework, it is important to note that most of the time, the initial pay may not reach the maximum of the range. This approach ensures that compensation reflects the value and unique contributions of each candidate while maintaining equity within our organization. As part of our commitment to fair and equitable compensation, please be aware that the salary offered to incoming candidates will be based on their individual credentials and experience.
How To Apply
Applications must be submitted online. To be considered for this position, please click the Apply button and follow the instructions. You will have the opportunity to complete an online application for the position and attach a cover letter and resume or CV.
This position will remain open until filled.
To request an accommodation during the application process, please e-mail employ@umn.edu or call (612) 624-8647.
Diversity
The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds.
The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U: http://diversity.umn.edu
Employment Requirements
Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment.