Job Summary
The Operations Partner provides operational support by directing guest traffic in parking areas and maintaining the grounds and facilities in a clean, safe, and attractive manner. This role ensures a positive guest experience by supporting daily operations, assisting guests, and maintaining high standards of cleanliness and presentation throughout Rock City Gardens.
Essential Duties & Responsibilities
Guest Experience & Culture
- Deliver excellent guest service to internal and external customers in alignment with the organization’s mission, culture, and values.
- Model professional, engaging, and respectful guest and partner interactions at all times.
Operations Support
- Open and close trails for daily operations in accordance with procedures.
- Maintain cleanliness of all Rock City Gardens grounds, ensuring they are free of litter.
- Monitor guests and provide directions, information, or assistance as needed.
- Clean and service restrooms on a scheduled basis to ensure a high-quality guest experience.
- Direct traffic in parking areas following guidance from the Operations Management team.
Special Events & Projects
- Assist with setup and breakdown of equipment for special events at Grandview, Pavilion, and Carter Cliffs.
- Perform other duties as assigned by management.
Compensation details: 13.25-13.3 Hourly Wage
PI27ac8cf1e543-38265-40665903
Requirements
- <p><strong>Qualifications</strong></p><p><strong>Education & Experience</strong></p><ul><li>Minimum 1 year of experience in grounds maintenance, facilities, operations, or a related environment preferred.</li></ul><p><strong>Knowledge & Skills</strong></p><ul><li>Friendly, outgoing personality with a commitment to excellent guest service.</li><li>Ability to communicate effectively in one-on-one and small group settings.</li><li>Ability to perform basic math functions using units of American money.</li></ul><p><strong>Licenses & Certifications</strong></p><ul><li>Valid driver’s license with a good driving record required for partner 18 and over.</li></ul><p><strong>Physical Demands & Work Environment</strong></p><ul><li>Ability to work outdoors in varying weather and environmental conditions.</li><li>Regular use of hands and fingers.</li><li>Ability to stand, walk, stoop, kneel, or crouch frequently.</li><li>Ability to lift and/or move up to 80 pounds.</li><li>Flexible availability, including nights, weekends, holidays, and special events as needed.</li></ul><p><strong>Company Mission & Core Values</strong></p><p><strong>Mission:</strong> To enrich lives through wonder and connection.</p><p><strong>Core Values:</strong> Courage | Care | Wonder | Excellence</p><p><br /></p>
