About Holyoke Community College
Holyoke Community College is housed on a multi-million-dollar, 135-acre campus, equipped with state-of-the art technology in specialized learning facilities. HCC serves over 9,000 students annually, and provides a variety of recreational and cultural activities, from sports programs to music festivals, for students and community members alike. The college's strongest assets continue to be an innovative spirit, a sincere concern for students and a commitment to strive for even greater success. These are the values which have created a tradition of excellence spanning more than six decades, and which are enabling Holyoke Community College to meet today's challenges.
Mission
Educate. Inspire. Connect.
Values
Kindness, Inclusion, Trust, Innovation & Collaboration
Kindness, inclusion and trust are the foundation of the work that we do together. Innovation and collaboration enable us to explore and implement the ideas that will shape our future.
This position reports to the Executive Director of Community Education & Corporate Training and assists students, staff, faculty and the general public with a variety of non-credit, student enrollment services including, but not limited to, course registration, withdrawals, answering questions and providing course information over the telephone and on-line. Responsible for managing the payment processes of Community Services registration and refunds for cancelled classes.
- Coordinates, plans and organizes the registration process for non-credit course offerings.
- Responsible for fielding incoming calls regarding non-credit offerings and providing excellent customer service via phone, email and in person.
- Works to implement procedures, safeguards, processes and deposits funds (non-credit course payments).
- Responsible for organizing faculty files and ongoing updating of files including current syllabi and course descriptions in Banner system.
- Oversees all Community Services non-credit VESi, ed2go and MindEdge registrations, communications, and handles all correspondence.
- Updates Banner with new upcoming semester programming and assigns Community Services course prefix designations, and CRN numbers.
- Backup to updating, balancing and tracking Community Services payments and refunds in Banner from both TouchNet and Coursestorm and submits daily fiscal reports to Bursar's Office.
- Monitors enrollment for all non-credit courses including providing reports to the Executive Director and others as necessary.
- Audits Crystal reports detailing revenue, class enrollments, withdrawals and refunds for accuracy.
- Contacts current instructors for future available dates for upcoming semester.
- Proofreads drafts of the semester course bulletin.
- Maintains database of non-credit instructor information. Generates faculty contracts, contract for services and purchase orders.
- Responsible for Community Services classroom assignment requests for Kittredge Center and non-Kittredge Center facilities.
- Coordinates and oversees Summer Youth programming and operations.
- Performs special projects and related responsibilities as initiated and requested.
Minimum Qualifications
Minimum of two years of related experience or equivalent part-time experience in office work; Experience with online learning; Computer proficiency with Microsoft Office programs, such as Word and Excel and other programs as needed; Ability to work in a fast-paced, high-volume office; Excellent communication and organizational skills; Ability to plan, prioritize, and coordinate event logistics; Ability to work effectively with a diverse faculty, staff and student body.
Equivalency Statement: We welcome and encourage applicants who do not meet the qualifications as stated above, to put in writing precisely how their background and experience have prepared them for the responsibilities of this position. It is preferred that this document be uploaded separately from the resume, cover letter, and references.
Preferred Qualifications
Knowledge of non-credit programs and the Community Education profession; Associate's Degree; Knowledge of Banner; Bilingual (English/Spanish).
Part-Time Non-Benefitted Position
Hours: Up to 18.5 hours per week. Hourly Rate: $27.59/hour.
Disability Accommodations
Holyoke Community College is committed to the full inclusion of individuals with disabilities and will ensure the availability of reasonable accommodations. If a reasonable accommodation is needed to participate in the job application or interview process, please contact the Office of People and Talent at [contact details available in the full listing].
Background Check
- Employment is contingent upon the successful completion and review of a background check which will include CORI (Criminal Offender Record Information) and SORI (Sex Offender Registry Information).
- All candidates must have legal authorization to work in the United States. HCC is not sponsoring H1B Visa.
