Job Description
Overview
The Student Accounts Front Desk Cashier serves as the first point
of contact for students, parents, faculty, staff, and visitors
interacting with the Student Accounts Office. This position
provides excellent customer service by answering phones, responding
to emails, greeting visitors, and assisting with general office
inquiries. The ideal candidate is professional, organized,
detail-oriented, and committed to delivering outstanding customer
service in a fast-paced university environment.
Pay Rate: $15.00/hour; approximately 25 hours per week
For full consideration upload a resume and a list of at least
three professional references.
Auburn University at Montgomery reserves the right once
interviewing has begun to stop accepting applications.
Responsibilities
- Greet students, parents, and visitors in a professional,
courteous, and friendly manner.
Answer incoming telephone calls and direct inquiries to the
appropriate staff member.
Respond to emails and general correspondence regarding student
account questions and office procedures.
Provide basic information regarding billing, payments, refunds,
payment plans, and account balances.
Assist students and parents with navigating university systems
and locating account information.
Maintain front desk operations and ensure reception area
remains organized and welcoming.
Process incoming and outgoing mail and assist with filing and
document management.
Maintain confidentiality of student records in accordance with
university policies and federal regulations.
Assist with special projects.
May require extended periods of sitting, standing, and working
at a computer.
Qualifications
Required
- High school diploma or equivalent.
- Strong verbal and written communication skills.
- Excellent customer service and interpersonal skills.
- Ability to maintain professionalism when interacting with
students and parents.
- Basic proficiency in Microsoft Office applications, including
Outlook, Word, and Excel.
- Strong organizational skills and attention to detail.
- Ability to handle multiple tasks and prioritize work
effectively.
Preferred
- Previous customer service, receptionist, or office
experience.
Minimum Knowledge, Skills and Abilities
- Ability to communicate clearly and professionally in person, by
phone, and through email.
- Ability to maintain confidentiality of sensitive
information.
- Strong problem-solving and customer service skills.
- Ability to work independently and as part of a team.
- Dependable, punctual, and professional in appearance and
conduct.
Why Work at AUM?
Located in Alabama’s vibrant state capital, Auburn University at
Montgomery is a fast-growing university on the rise. Don’t just
take our word for it: The Princeton Review rates us as one of the
best colleges in the Southeast, while U.S. News & World Report
recently ranked us No. 22 among regional universities in the South
for the quality of undergraduate teaching and 38th among all public
institutions in the region.
Equal Opportunity Compliance Statement
AUBURN UNIVERSITY AT MONTGOMERY IS AN AFFIRMATIVE ACTION / EQUAL
OPPORTUNITY EMPLOYER .
It is our policy to provide equal employment and education
opportunities for all individuals without regard to race, color,
national origin, religion, sex, sexual orientation, gender
identity, gender expression, pregnancy, age, disability, protected
veteran status, genetic information, or any other classification
protected by applicable law. The Office of Human Resources/
Affirmative Action/Equal Employment Opportunity (AA/ EEO ) strives
to ensure an inclusive and equitable working, living, and learning
environment for members of the AUM community.
Posted Date
9/24/2026
