Primary Purpose:
Under the immediate supervision of the Clinic Manager, performs various patient and financial management functions.
University of the Pacific recognizes that diversity, equity, and inclusion is foundational to the success of our valued students and employees. We prioritize policy and decision-making that demonstrates awareness of, and responsiveness to, the ways socio-cultural forces related to race, gender, ability, sexuality, socio-economic status, etc. impede or propel students, faculty, and staff.
Essential Functions:
- Discuss financial cost with patients regarding their dental treatment and provide financial clearance; obtain management approval for large treatment plans; complete electronic fund transfer forms as needed.
Minimum Qualifications:
Knowledge of:
- Dental terminology and treatments.
- Dental insurance procedures.
- Accounts receivable management.
- Principles of dental office management or general office methods and procedures.
Ability to:
- Communicate effectively with faculty, staff, students, and patients.
- Explain to patients their financial obligations to the School of Dentistry for dental procedures in appropriate terms.
- Utilize patient management system to run financial reports.
- Pay close attention to detail.
- Communicate with insurance companies to ascertain patient coverage.
- Clarify patient accounts when patients have billing concerns.
- Evaluate and resolve patient care management problems satisfactorily.
- Maintain professional composure and demeanor.
- Coordinate a variety of responsibilities in stressful situations.
Experience:
- Minimum of three years of dental insurance billing experience in a group practice or dental school setting.
Education:
- High school diploma or equivalent.
Preferred Qualifications:
Education:
- AA or Bachelor degree.
- Bilingual skills helpful.
- Experience and sensitivity in working with people of diverse backgrounds and cultures.
- Demonstrated experience in advancing social justice, equity, and inclusion in a university setting.
- Ability to engage and integrate culturally responsive practices and knowledge in their work.
Physical Requirements:
The physical demands described here are representative but not definitive of those that must be met by an employee to successfully perform the essential functions of this job.
- Work performed is primarily general office/administrative with frequent use of computer keyboard and phone; requires sitting majority of the working day; occasional standing, bending and walking.
- Occasional lifting of up to 15lbs should be anticipated.
Hiring Range: $35.29 per hour
Background Check Statement:
All applicants who receive a conditional offer of employment are required to execute a release and authorization for a background screening.
AB 810 Misconduct Disclosure Requirement: University of the Pacific complies with California Assembly Bill 810, requiring candidates accepting conditional job offers to disclose any final administrative or judicial findings, ongoing proceedings, allegations, resignations under investigation, or appeals related to sexual harassment or misconduct within the past seven years.
To apply, visit https://pacific.peopleadmin.com/postings/32541
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