Patient Services Representative

Answers and responds to telephone calls with accuracy in a friendly, personable, professional, and polite manner, and provides information about dental services

Collects payment from patients at the time of treatment and ensure payments are posted to patient account in the EHR system

Contacts insurance companies to confirm patient eligibility, coverage, and benefit details

Determines patient cost-sharing responsibilities (copays, deductibles, and coinsurances); identifies restrictions or limitations on coverage

Gathers and accurately records patient information and insurance information from patients according to KCU procedures

Explains benefits and financial responsibilities to patients in a clear and understandable manner

Addresses patient questions and concerns regarding insurance coverage

Maintains accurate and up-to-date patient insurance information

Updates and maintains benefit verifications in electronic health record system

Assists patients with payment plans and payment arrangements

Indentifies and contacts patients with overdue accounts to ensure the recovery of outstanding debts

Sees that records are saved securely and handled in compliance HIPAA privacy and security regulations

Maintains correct petty cash balance

Qualifications:

• Knowledge of dental/medical insurance, CDT code, and HIPAA compliance
  
  
• Prior front desk or administrative experience in a healthcare setting
  
  
• Courteous and able to exercise diplomacy when working with patients and coworkers; positive attitude, desire to work and willingness to learn and work through challenges
  
  
• Proficient with current office technology and willingness to learn new applications and systems; EMR experience preferred
  
  
• Strong organizational skills, communication skills, and attention to detail
  
  

Preferred Qualifications:

• Experience in dental billing and collections preferred
  
  

Equal Opportunity Employer

KCU is committed to promoting an equal employment opportunity workplace. Equal opportunity is and shall be provided for all employees and applicants for employment on the basis of their demonstrated ability and competence without discrimination on the basis of race, color, religion, sex, age, national origin, genetic information (GINA), physical or mental disability, pregnancy, sexual orientation, gender identity, marital status, familial status, ancestry, military and/or veteran status, and/or any other status protected by applicable Federal, state or local law.

Annual Security Report

KCU is committed to providing a safe campus for students, faculty, and staff. Our annual campus security report lists campus crimes and statistics for the campus and public areas around campus for the last three years, in accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act.

Thank you for your interest in a career at KCU!



To apply, visit https://kansascity.wd1.myworkdayjobs.com/en-US/Jobs/job/Joplin-Campus/Patient-Services-Representative_R-0002987

About Kansas City University
Founded in 1916, Kansas City University (KCU) is a fully accredited, private not-for-private health sciences university with Colleges of Osteopathic Medicine, Biosciences and Dental Medicine, and campuses in Kansas City and Joplin, Mo. The College of Osteopathic Medicine is the fourth-largest medical school in the U.S. and the leading producer of physicians in Missouri. It ranks #1 for producing physicians who practice in primary care, rural areas and underserved regions in the state. KCU's Center for Population Health and Equity addresses the variables that affect a population's health and contribute to health disparities, while better preparing students for professional practice. KCU offers doctoral degrees in osteopathic medicine, dental medicine and clinical psychology and a master's degree in biomedical sciences. Dual degree offerings include master's degrees in business administration in health care leadership, public health, and bioethics. A new Master of Health Sciences - Anesthesiologist Assistant program is scheduled to launch in January 2026.



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