People Experience Operations & Programs Lead

Reporting to the Associate Director, People Experience, this role focuses on operational excellence, process improvement, and program execution, ensuring that HR initiatives are implemented efficiently and consistently across the College.

This position serves as a key partner in translating People Experience strategy into action by owning day-to-day operations across recruiting, onboarding, and HR systems (Workday), while supporting broader initiatives related to engagement and employee communications.

Talent Acquisition Operations & Execution

• Coordinate day-to-day recruitment operations, including candidate tracking and process flow
• Support hiring managers to ensure an efficient, consistent, and high-quality recruitment process
• Monitor recruitment activity and flag process gaps or delays
• Oversee background checks and onboarding readiness in alignment with institutional and compliance requirements for staff and faculty
• Contribute to improvements in recruiting workflows, candidate experience, and time-to-fill metrics

Workday & HR Systems

• Serve as a primary point of contact for Workday Recruiting processes and workflows
• Maintain and support system processes including requisitions, candidate tracking, and onboarding tasks
• Provide guidance and training to managers and staff on system usage and best practices
• Troubleshoot system issues and partner with HRIS to resolve and enhance functionality
• Recommend process improvements to enhance efficiency and user experience

Onboarding & Employee Experience Programs

• Coordinate onboarding processes and support new hire orientation for staff and faculty
• Ensure a smooth and consistent onboarding experience through established processes
• Support ongoing employee experience initiatives, including new hire check-ins and feedback collection
• Partner with the Associate Director, People Experience to operationalize engagement and culture initiatives
• Support execution of all live and e-learning training initiatives

Data, Reporting & Insights

• Track and analyze key HR metrics, including recruitment activity, onboarding progress, and turnover trends
• Support development and maintenance of reports and dashboards to support data-informed decision-making
• Provide insights and recommendations to improve processes and enhance the employee experience

Communications & Content Development

• Support the Associate Director of People Experience in developing communications related to HR programs, processes, and initiatives
• Contribute to employee-facing content such as newsletters, guides, and internal resources
• Partner with leadership to ensure clear, consistent, and accessible messaging across HR initiatives

Other duties as assigned

Required Qualifications

• Bachelor's degree in Human Resources, Business Administration, or a related field
• 3-5 years of experience in HR operations, recruiting, or people programs
• Experience managing or supporting HR systems (Workday strongly preferred)
• Strong organizational and project management skills, with the ability to manage multiple priorities
• Demonstrated ability to improve processes and drive operational efficiency
• Strong interpersonal and communication skills, with the ability to work across teams and functions

Preferred Qualifications

• Experience in higher education or similarly complex, regulated environments.
• Familiarity with applicant tracking systems, onboarding processes, and HR reporting
• Experience supporting performance management or employee experience programs
• HR certification (SHRM-CP, SHRM-SCP, PHR, SPHR).

Work Arrangement: Hybrid - 3 days in office, 2 days remote, subject to change due to operational needs.

Salary Range: $85,000 - $95,000