Position Summary
The Police Dispatcher Supervisor is responsible for overseeing the day-to-day operations of the university's police dispatch center. The Supervisor is responsible for coordinating and supervising the activities of police dispatchers, ensuring efficient response to emergency and non-emergency calls, and maintaining a high level of communication and coordination with law enforcement personnel, and emergency services.
The Supervisor also serves as a dispatcher as scheduled and reports to the Chief of Police.
Minimum Qualifications
Previous experience in police dispatch or emergency communications is required, with a minimum of 1-2 years of supervisory experience.
Preferred Qualifications
A suitable combination of education and experience may be substituted for minimum requirements.
Job Duties
- Demonstrate an attitude and behavior that reflects the values and mission of the department and University.
- Provide leadership and guidance to a team of police dispatchers, including training, and scheduling.
- Foster a positive work environment, promote teamwork, and encourage professional development among dispatch staff.
- Oversee the 24/7 operation of the police dispatch center, ensuring adequate staffing at all times.
- Monitor dispatch communications to ensure accurate and timely responses to emergencies, calls for service, and inquiries.
- Maintain up-to-date knowledge of emergency protocols, procedures, and resources.
- Coordinate with law enforcement officers, and other first responders to ensure effective and efficient response to emergency situations.
- Serve as a liaison between dispatchers and field personnel, relaying critical information and updates.
- Implement and enforce dispatch center policies and procedures to maintain the highest standards of service.
- Conduct regular audits and quality checks to ensure accuracy and compliance with established protocols.
- Conduct ongoing training for dispatchers to enhance their skills and keep them informed of industry best practices.
- Keep abreast of technological advancements in dispatching and emergency communication systems.
- Maintain accurate records of all dispatched calls, incidents, and personnel activities.
- Prepare reports on dispatch center performance, incident statistics, and other relevant data as required.
- Ensure that dispatch equipment, including radios, computers, and phone systems, is properly maintained and in good working order.
- Arrange for timely repairs or replacements as needed.
- Collaborate with campus community members, student organizations, and external agencies to promote safety and security awareness.
- Participate in campus safety and emergency preparedness initiatives.
- Act as the office manager in the absence of law enforcement supervisor. (Essential)
Knowledge, Skills and Abilities
- Strong knowledge of emergency response protocols, radio procedures, and public safety best practices.
- Excellent communication and interpersonal skills.
- Proficiency in computer-aided dispatch (CAD) systems and other relevant software.
- Ability to handle high-stress situations and make quick, sound decisions.
- Familiarity with state and federal laws and regulations related to emergency communications.
- Must be available for on-call duties and emergency response as needed.
- OLETS Certified.
- Ability to complete data research reports as needed.
- Ability to successfully complete supervisors/management course.