Police Dispatcher

The Santa Fe College Police Department (SFPD) is nationally recognized for excellence and community policing efforts. Beyond just enforcing state laws and college rules, every police department member is dedicated to working in partnership with the college community toward the goal of a safe Santa Fe.

The SFPD Police Dispatcher will work as part of a cohesive team and facilitate essential communications in person, via phone, and over the radio with both on- and off-campus law enforcement as well as the public. In addition to radio dispatching, the Police Dispatcher is responsible for department record keeping and providing assistance to a high-profile front desk that requires shift work with periodic rotations, including nights and weekends.

Job Description

Responsibilities and Duties Include:

• Answers emergency and non-emergency calls made to the SFPD phone line.
• Gathers and relays appropriate information to appropriate personnel and dispatches officers accordingly.
• Monitors SFPD radio traffic for issues or requests for assistance.
• Accesses and gathers information from the Florida Crime Information Center (FCIC) and the National Crime Information Center (NCIC), as well as the Florida Department of Law Enforcement (FDLE) databases as needed.
• Staffs the SFPD front desk and performs a variety of reception and support functions as needed.
• Monitors burglar and fire alarms as well as campus security cameras, initiating the appropriate police and/or fire response as necessary.
• Maintains the database for parking tickets and moving violations.
• Assists with maintaining college key inventory including issuance and return of keys.
• Manages lost and found items, including logging and tracking all items reported or submitted to the police department as well as working with the college property manager to turn over unclaimed property for future surplus sales.
• Prepares basic reports, completes data entry, and performs other administrative support duties as needed.
• Keeps a record of operating procedures and may share position specific knowledge, including use of collegewide ERP and related system processes, by providing guidance on standard operations and established departmental procedures as needed.
• Provides service to the college through participation in events, committees, and other college activities.
• Complies with all published College Rules, procedures, guidelines, and laws/regulations governing public employees, including but not limited to those related to document retention and destruction, FERPA, and confidentiality.
• Strictly honors the privacy, security, and confidentiality of records and other sensitive information according to appropriate state, federal, and college regulations, policies, and procedures.
• Provides service excellence through courteous, informed, accessible, and professional engagement.
• Performs other duties as assigned.

QUALIFICATIONS

Required: A high school diploma or equivalent. Must currently possess or successfully acquire the 911 Public Safety Telecommunicator Certification within six months of employment and must become FCIC and NCIC certified.

Additional Requirements: A criminal background check will be conducted as well as supplemental background checks and reference checks conducted by the SFPD.

General Knowledge, Skills and Abilities

• Ability to work successfully in a multi-cultural environment.
• Adaptability to Change – able to be flexible and supportive, able to positively and proactively assimilate change in rapid growth environment.
• Communication – able to effectively communicate in a professional, diplomatic, empathetic, and tactful manner using preferred method and level as applicable to the job.
• Customer Service – ability to respond promptly and courteously to all questions from students and faculty, demonstrating patience and persistence when helping students with little or no computer skills.
• Ethics – able to demonstrate integrity, professionalism, civility, and a high degree of ethics in all job-related actions.
• Organization & Time Management – able to plan, schedule, and organize tasks related to the job to achieve goals within or ahead of established time frames.
• Problem Solving – proven skills in identifying issues, determining their cause, developing creative solutions, and following through with implementing resolutions.
• Relationship Management – able to personally provide high level of interactive service to others, building relationships and addressing identified needs.
• Results Orientation – proven ability to set and exceed established targets.
• Systems & Software - proficient level of knowledge of Microsoft Office and/or relevant position software programs.
• Detail Oriented - Proven accuracy and attention to detail.
• Multi-task - Ability to expeditiously organize, coordinate, manage, prioritize, and perform multiple tasks simultaneously to swiftly assess a situation, determine a logical course of action, and apply the appropriate response.

Application Process: All applicants must submit a completed online SF application, a letter of intent, an up-to-date resume/curriculum vitae, and unofficial academic transcripts (if applicable) to be considered for this position. Unofficial transcripts are only accepted for review purposes, official transcripts are required prior to any offer of employment being made.

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.