American University is a student-centered research institution
located in Washington, DC, with highly-ranked schools and colleges,
internationally-renowned faculty, and a reputation for creating
meaningful change in the world. Learn more about
American University
Department:
Operations
Time Type:
Full time
Job Type:
Regular
FLSA Status:
Non-Exempt
Work Modality:
Hybrid 01 (On Campus 3-4 Days/Week)
Union:
SEIU Local 500 - Provost & Enrollment Division
This position is part of a collective bargaining unit represented
by SEIU Local 500 - Provost & Enrollment Division. That means
the terms and conditions of your employment are governed by
university policy (including the Staff Personnel Policies Manual)
and any collective bargaining agreement entered into between
American University and SEIU Local 500 - Provost & Enrollment
Division.
Job Description:
Summary:
Reporting to the Director of Operations, the Program Coordinator
supports the advancement of the university’s Global Pledge by
strengthening the systems, data, and communications that enable
increased student participation in global experiences. The position
plays a central role in the management of AU Abroad’s digital and
operational infrastructure, with primary responsibility for Terra
Dotta (CMS and website), data integrity, and reporting that informs
recruitment, retention, and strategic planning efforts.
Through accessible, student‑centered communications; coordinated
data and operational workflows; and timely analysis and reporting,
the Program Coordinator plays an active role in shaping positive
student experiences across the full lifecycle of global programs.
The position supports recruitment for global opportunities,
promotes student engagement and persistence, and contributes to
retention by ensuring clear guidance, proactive outreach, and
responsive operational support. Working collaboratively with campus
partners, the role connects systems, communications, and day‑to‑day
operations to institutional priorities for global engagement and
student success, while exercising independent judgment,
professionalism, and strong project management skills.
Essential Functions:
1.) Data and Reporting
- Coordinate with campus partners—including the Career Center,
SIS Abroad, and the Kogod Global Learning Office—to collect and
consolidate comprehensive data on student participation in global
experiences.
Analyze, synthesize, and distribute data related to the
university’s Global Pledge, producing reports used by AU Abroad
leadership and university administration to assess progress toward
strategic goals.
Identify and present trends, gaps, and opportunities in student
participation data to inform recruitment, access, and retention
strategies.
Prepare and submit AU’s global mobility data for external
reporting, including the Institute of International Education’s
annual Open Doors report.
2.) Database and Website Management
- Serve as the primary liaison between AU Abroad and the Terra
Dotta vendor, managing system requests and enhancements that
support the needs of AU Abroad and the Abroad at AU teams.
- Maintain, update, and optimize AU Abroad websites and Terra
Dotta content—including FAQs, application guidance, and
instructional resources—to ensure accuracy, usability,
accessibility, and alignment with recruitment goals.
- Support campus partners whose staff use Terra Dotta by
providing guidance, troubleshooting assistance, and
documentation.
- Coordinate with OIT and the vendor to support data
synchronization between Terra Dotta and university record systems,
including student account setup and maintenance.
- Continuously assess and improve system use, applying Terra
Dotta to new functions and projects; provide training and support
to staff to promote consistent and effective use.
3.) Program Operations
- Support daily operations for designated study abroad cycles or
program areas, including updating application materials and pre‑
and post‑decision content in Terra Dotta.
- Manage process‑based system tasks such as application material
audits, form tracking, standard report generation, and data quality
checks.
- Assist with visa‑related administrative tasks, including
preparing visa letters, coordinating batch submissions, and
assembling standard materials in accordance with established
guidelines.
- Support academic processes related to global programs,
including course registration preparation, add/drop tracking,
transcript intake, and document verification.
- Maintain internal tracking tools, shared documentation, and
workflows to ensure timely, accurate information exchange across
the office.
4.) Student Support and Engagement
- Provide front‑line support to students exploring global
opportunities by responding to inquiries related to program
options, eligibility, timelines, and processes.
- Offer general advising via email, drop‑ins, information
sessions, and class visits; triage complex cases to Program
Managers or Associate Directors as appropriate.
- Represent AU Abroad at recruitment and retention events,
including admissions, orientation, and campus engagement
activities.
- Proactively communicate with students to support application
completion, pre‑departure readiness, and persistence in global
programs.
- Draft, schedule, and distribute high‑impact communications—such
as promotional emails, reminder campaigns, event announcements, and
onboarding materials—to encourage participation and timely
engagement.
5.) Special Projects and Administrative Support
- Provide administrative and operational support for AU Abroad
initiatives, including front‑desk coverage during peak periods or
staffing gaps.
- Support student advising functions as needed.
- Contribute to departmental and university‑wide projects that
advance global engagement, student success, and strategic
priorities.
Competencies:
- Acquiring and Analyzing Information.
- Prioritizing and Organizing.
- Serving Customers.
- Supporting Coworkers.
- Displaying Creativity.
Position Type/Expected Hours of Work:
- Full-time.
- 35 hours per week.
- May occasionally require work on evenings and weekends.
- Hybrid working will be offered. Current expectation is 3 days a
week on campus, with 2 days per week working remotely. This may
change depending on business needs.
- This position is union eligible.
Salary Range:
- $30.22 - $32.97 per hour.
Required Education and Experience:
- Bachelor's degree.
- 1 - 3 years of relevant experience.
Preferred Education and Experience:
- 2 - 4 years of relevant experience.
- Previous experience with Terra Dotta and website maintenance
are strongly preferred.
- Previous experience with Excel Pivot charts or BI tools
preferred.
Additional Eligibility Qualifications:
- Excellent planning, project management and facilitation skills
with high-level attention to detail.
- Ability to multi-task, organize and prioritize while
maintaining high standards of accuracy and quality.
- Demonstrated organizational skills to establish goals; manage
assignments and competing priorities; work under pressure of
deadlines; and to follow through to successful completion.
- Excellent interpersonal, verbal and written skills, including
the ability to develop and sustain relationships with a variety of
stakeholders.
- Must have the ability to function in a fast-paced,
team-oriented environment.
- Ability to work independently.
- Solid communication and computer skills, along with excellent
interpersonal and presentation skills.
Other Duties:
- Please note this job description is not designed to cover or
contain a comprehensive listing of activities, duties or
responsibilities that are required of the employee for this job.
Duties, responsibilities and activities may change at any time with
or without notice.
Benefits
AU offers a competitive benefits package.
Click here to learn about American University's unique benefit
options .
Other Details
- Hiring offers for this position are contingent on successful
completion of a background check.
- Employees in staff positions at American University must
deliver their services to the university from either the District
of Columbia, Maryland, or Virginia, or perform work on-site at the
university.
- Please note this job announcement is not designed to cover or
contain a comprehensive listing of activities, duties or
responsibilities that are required of the employee for this job.
Duties, responsibilities, and activities may change at any time
with or without notice.
- American University is an
E-Verify employer.
Current American University Employees
American University current employees must apply through their
employee Workday account. If you are a current employee at American
University, please log into Workday and select the Find Jobs report
which will take you to our internal career listings.
Contact Us
For more information or assistance with the American University
careers site, email
theworkline@american.edu
.
American University is an equal opportunity, affirmative action
institution that operates in compliance with applicable laws and
regulations. The university does not discriminate on the basis of
race, color, national origin, religion, sex (including pregnancy),
age, sexual orientation, disability, marital status, personal
appearance, gender identity and expression, family
responsibilities, political affiliation, source of income, veteran
status, an individual’s genetic information or any other bases
under federal or local laws (collectively "Protected Bases") in its
programs and activities.
