Program Coordinator - Counseling and Wellness

Term of Appointment: 12 Months

Job Summary

Under general direction, the Program Coordinator supports the Counseling and Wellness Services (CWS) department by coordinating outreach, communications, and administrative support functions that promote student well-being. This role exercises independent judgment in interpreting and applying institutional policies and procedures, and works closely with students, staff, and campus partners to ensure program goals are met. This position will report to the Senior Director for Counseling and Wellness Services.

EWU is committed to supporting and promoting a workforce that is welcoming to all and encourages applicants of all backgrounds to apply for this position.

The salary for this position is $45,768 - $60,984. This range, prorated for the 80% FTE this range is $36,614.40 - $48,787.20. This position will remain open until closed. Where the hired candidate will begin within this range is dependent on education, experience, and skills.

In addition to salary, the university offers a comprehensive benefits package including health insurance and disability insurance and retirement. In addition, EWU offers generous vacation and sick leave accruals, 13 paid holidays per year and fringe benefits, such as tuition waiver for employees and eligible family members, discounted EWU sports tickets, full access to our campus workout facilities at a minimum fee and free transportation through STA buses. For additional information regarding insurance benefits please see our Benefits page: https://inside.ewu.edu/hr/benefits-briefing/benefits/insurance/

Applications are open and accepted until recruitment is closed. A three-day notice will be provided prior to closure of recruitment. All materials will be held in strictest confidence; references will not be contacted until candidates have been notified.

Eastern Washington University provides an inclusive, equitable, and transformative learning experience, driving the pursuit of knowledge with affordable academic excellence.

About Eastern Washington University

Eastern Washington University, a regional, comprehensive public university with an enrollment of over 10,000 students, is one of six state-funded four-year institutions of higher education in Washington, each governed by its own board of trustees. As the region's polytechnic, we are recognized for our distinctive approach to hands-on learning that leads to in-demand careers. EWU's 300-acre main campus is located in Cheney, a community of 12,000 residents 16 miles southwest of Washington's second largest city, Spokane. Eastern also offers programs in downtown Spokane at the innovative, energy-efficient Catalyst building, the SIERR building which is a hub for research, development and advancement of health sciences. In addition, EWU programs can be found at select locations throughout the state, aligned with the needs of the community. Eastern contributes to the vitality of the region and the state through its wide array of bachelor's and master's degrees in over 100 fields of study, as well as applied doctorates in physical therapy and educational leadership, offering accessible pathways to career success and personal development to students of all socioeconomic and cultural backgrounds.

Eastern Washington University has been recognized for its commitment to helping undergraduate students learn, grow and succeed by Colleges of Distinction, a nationally trusted resource guide for college-bound students. The honor recognizes Eastern as a '26 -'27 College of Distinction (CoD), the second consecutive year it has received the national recognition.

Tribal Land Acknowledgement

At Eastern Washington University, we are proud to recognize the land of the Spokane Tribe and other tribes that shared the land for fishing and trading. The Spokane Tribe, Coeur d'Alene Tribe, Confederated Tribes of the Colville Reservation, the Kalispel Tribe, and the Nez Perce Tribe are integral to the cultural heritage and traditional ethnological knowledge of the land.

Native American heritage is woven into the fabric of our institution, enriching our community through tribal culture, historical teachings, and tribal language, and is embraced daily by students, staff, faculty, and the Eastern Washington community.

At EWU, we are committed to reflecting on and acknowledging the historical injustices of genocide and the forced removal of tribal peoples and all our relatives. EWU recognizes and honors tribal sovereignty and government to government relationships with tribes.

From here forward, EWU will remain committed to supporting, honoring, and recognizing the Native American community and the dynamic contributions that are shared with our university.

Equal Opportunity Statement

EWU does not discriminate in its programs and activities on the basis of race, color, creed, religion, national origin, citizenship or immigration status, sex, pregnancy, sexual orientation, gender identity/expression, genetic information, age, marital status, families with children, protected veteran or military status, HIV or hepatitis C, status as a mother breastfeeding her child, or the presence of any sensory, mental, or physical disability or the use of a trained guide dog or service animal by a person with a disability, as provided for and to the extent required by state and federal laws.

Conditions of Employment

This position, during the course of university employment will be involved in the receipt of, or accountability for, university funds or other items of value, as well as the unsupervised access with the developmentally disabled, vulnerable adults or children under the age of 16. The offer of employment is contingent upon successful completion and passing of a background check prior to beginning employment.

All new employees must comply with EWU Immunization Policy 602-02 and provide proof of immunity or vaccination to MMR before beginning work at EWU. Waivers for the immunization requirements are available for medical or sincerely held religious beliefs.

This position is covered by the Washington Federation of State Employees' Collective Bargaining Agreement.

After starting employment, employees will complete the required training via Canvas. The Office of Employee Belonging, Development, and Leadership will reach out to you concerning Workplace Belonging training and asynchronous New Employee Orientation.

Note: Interviews might be conducted via Zoom (camera must be enabled). If so, candidates must be able to demonstrate competence using Zoom and other technologies.

Physical Demands

Contact Human Resources at jobs@ewu.edu to obtain a copy of the Essential Functions Analysis which will describe conditions of employment, such as physical demands.

Protective Equipment

University, local, regional, and state mandates for public and personal protection should be followed as needed.

Required Qualifications

• Bachelor's degree in a related field or equivalent combination of education and experience.
• Experience in program coordination, communications, or student services.
• Strong organizational and interpersonal skills.
• Proficiency in Microsoft Office Suite and social media platforms.
• Ability to work independently and collaboratively in a fast-paced environment.

Preferred Qualifications

• Experience in a higher education or wellness-focused setting.
• Familiarity with FERPA and other relevant compliance standards.
• Skills in graphic design, video editing, or web content management.

Special Instructions to Applicants

It is strongly recommended that you print a copy of these instructions and the position posting before you begin to complete the online application, as the instructions will not be viewable once you begin the application process.

Required documentation includes all of the items listed below.

1. Attach a detailed cover letter in which you explain how you meet each of the required qualifications [and preferred qualifications, if applicable]. It is preferred that you provide the information in a bulleted list or as a table within your cover letter.
2. Attach a chronological resume including work history and major duties, education, and any specialized training or skills related to the position. List at least 3 professional references including: names, titles, organization name, phone numbers, email addresses, and connection to you (these can be identical to the references listed on the application).
3. Complete the online application form and respond to the online questions, if applicable.
4. Mission Statement Response - EWU's mission is to provide an inclusive, equitable, and transformative learning experience, driving the pursuit of knowledge with affordable academic excellence. We are committed to serving first-generation, Pell-eligible students. How would you contribute to this mission?
5. Please do not upload resumes that include photos of yourself.

Proposed Job Duties & Responsibilities

Program Coordination (50%):

• Assist in the development and distribution of promotional materials including posters, pamphlets, fliers, videos, and digital content.
• Manage and update the department's website and social media platforms to enhance outreach and engagement.
• Support branding and standardization efforts across all communications.
• Manage data, including education and outreach activities and formatting reports.
• Assist with planning and logistics for CWS events, presentations, and initiatives.
• Represent the department in meetings, committees, and working groups.
• Maintain compliance with federal, state, and institutional policies, including FERPA.
• Participate in professional development and university trainings relevant to the role.

General Office Support (30%):

• Provide administrative support to the CWS office, including triaging correspondence, organizing files, and maintaining schedules.
• Respond to in-person, telephone, and email inquiries from students, staff, and the public.
• Calendar and coordinate departmental events and presentations.
• Assist with grant and report preparation as needed.
• Use software tools (e.g., Word, Excel, Canva, Medicat) for scheduling, data tracking, and communications.

Counseling Center Front Desk Support (20%):

• Provide backup coverage for the Counseling Center front desk during staff absences or vacations.
• Welcome students and visitors, answer phones, and direct inquiries appropriately.
• Maintain confidentiality and uphold professional standards in all interactions.
• Support customer service efforts and ensure a welcoming environment for all clients.