Program Coordinator, Healthcare Workforce Education

career development, credential attainment, and employment outcomes. It reports to the Director, Career Pathways and Apprenticeships.

Essential Job Functions

• Develops, launches, coordinates, and manages workforce education and training programs aligned with industry trends, workforce demands, and community needs.
• Uses labor market data, industry research, stakeholder feedback, and workforce forecasts to identify emerging opportunities for new programs and program enhancements.
• Coordinates scheduling, logistics, enrollment processes, and program operations to ensure efficient delivery of workforce training programs.
• Provides student support, advising, and guidance throughout the enrollment and training process and assists in resolving student concerns.
• Recruits, selects, onboards, supports, and provides ongoing oversight of instructors and subject matter experts to ensure instructional quality, compliance with program requirements, and positive student outcomes.
• Maintains program records, documentation, and reports in compliance with institutional, state, federal, accreditation, grant, and/or industry requirements.
• Prepares reports and documentation required for institutional planning, regulatory compliance, performance metrics, and program evaluation.
• Analyzes enrollment, completion, retention, credential attainment, employment, and financial data to evaluate program effectiveness.
• Tracks annual program costs and monitors revenue and expenditures to ensure financial sustainability and achievement of departmental goals.
• Makes recommendations regarding pricing, instructor compensation, equipment purchases, and resource allocation.
• Collaborates with marketing staff and external partners to promote workforce training opportunities and increase community awareness.
• Monitors program requirements and industry trends related to healthcare credentials, certifications, clinical experiences, regulatory requirements, and workforce demand.
• Develops and maintains partnerships with healthcare employers, clinical sites, industry associations, government agencies, community organizations and educational institutions to support workforce development initiatives.
• Coordinates and monitors workforce training delivered at off-site and clinical locations, including establishing collaborative agreements, conducting site visits, and ensuring compliance with program standards and instructional expectations.
• Continuously evaluates program effectiveness and recommends improvements based on data, participant feedback, and industry trends.
• Serves as a liaison among students, faculty, employers, workforce partners, and college departments.
• Performs other duties as assigned.

Minimum Requirements to Perform Work

• Must meet one of the following education and experience requirements:
  1. High school diploma (or equivalent) and six years of progressively responsible experience in workforce development, training, education, business, industry, or a related field
  2. Associate degree and four years of progressively responsible experience in workforce development, training, education, business, industry, or a related field
  3. Bachelor’s degree or higher and two years of progressively responsible experience in workforce development, training, education, business, industry, or a related field
• Experience coordinating projects, programs, training initiatives, or educational services.
• Proficiency with Microsoft Office and other technology platforms used for communication, data management, and reporting.
• Strong organizational, project management, and record-keeping skills.
• Ability to analyze and use data to support decision-making and program improvement.
• Effective verbal, written, and interpersonal communication skills.
• Ability to establish and maintain collaborative relationships with diverse stakeholders.
• Ability to work independently, prioritize multiple tasks, and meet deadlines.
• Ability to work occasional evenings and weekends as program needs require.

PREFERRED REQUIREMENTS:

• Master’s degree in education, workforce development, business, public administration, or a related field.
• Experience in healthcare education, allied health training, healthcare workforce development, clinical education, or healthcare program administration.
• Experience working with healthcare employers, hospitals, medical or dental practices, or other healthcare providers.
• Knowledge of healthcare credentialing, certification, clinical training requirements, healthcare regulations, or healthcare workforce trends.
• Experience working with employers, industry associations, workforce boards, government agencies, or community organizations.
• Experience managing budgets, grants, contracts, or workforce-funded programs.
• Knowledge of labor market information, credentialing systems, industry certifications, and workforce development trends.
• Professional experience in a healthcare field or healthcare-related industry.
• Bilingual English/Spanish.

Supplemental Information

SALARY INFORMATION:

This full-time, 12-month exempt position will be placed on the College 12-month employee Exempt Staff salary scale at grade 103. Actual salary placement based on qualifications and experience. Position includes excellent fringe benefits package.

PHYSICAL DEMANDS:
The work is sedentary work which requires exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Additionally, the following physical abilities are required:

• Hear/talk/communicate – Must be able to exchange information and communicate
• Visual Acuity/ability to perceive or detect surroundings
• Mental acuity – Able to focus, concentrate, understand, and convey subject matter
• Repetitive motion (i.e., keyboarding)
• Stand/sit/walk/able to move or traverse from one area to another

WORK ENVIRONMENT:
College campus, direct contact with students, staff, faculty and the general public in classrooms, common and shared areas, offices, and campus environments. Work environment involves everyday risks or discomforts which require normal safety precautions typical of such places as office, meeting, and training rooms. Use of safe workplace practices with office equipment; computers for data entry and word processing with some highly technical applications and new technology systems; avoidance of trips and falls; observance of fire, workplace and building safety regulations; observance of College policies; and observance of traffic laws when/if driving a College vehicle. Occasional local travel may be required to attend meetings, visit employer or clinical sites, or participate in community events and workforce development activities.

TO QUALIFY FOR EMPLOYMENT, SELECTED CANDIDATES MUST:

• successfully complete a criminal background check (for designated positions)
• be able to work on campus as of the first day of employment
• Residency restrictions apply. The College does not hire solely online instructors living outside of Maryland. Carroll employees may live in other states, but they must physically work in Maryland the majority of the time. For income tax obligations, employees must be a resident of DC, VA, WV, MD, or PA on the date employment commences. In addition, candidates must be willing to come to campus for identity verification within 3 business days of hire date.
• be currently authorized to work in the US, as the College does not offer Visa sponsorships

Carroll Community College has the right to revise this position description at any time, and this position description does not represent in any way a contract of employment.

Carroll Community College is committed to fostering a welcoming environment for all. We are proud to be an Equal Opportunity Employer.