Program Specialist, Student Services (GRANT FUNDED)

Serves as liaison between program personnel, participants, administrators, faculty, and students.

May serve as primary contact for student services inquiries, including assistance with CCCApply, enrollment, financial aid navigation, and access to support services.

Coordinates and communicates schedules for orientations, workshops, campus tours, and outreach activities to inform students of programs, services, and enrollment processes.

Initiates, coordinates, and delivers presentations to students, families, high schools, community partners, and organizations to promote the college and its services.

Provides outreach and direct support to diverse student groups, ensuring inclusive access to programs and services.

Troubleshoots barriers to enrollment, including technical, procedural, and informational challenges, and connects students to appropriate resources.

Explains enrollment processes, prerequisites, and policies to new and returning students to facilitate successful entry and registration.

Assists in developing, monitoring, and maintaining program budgets; prepares reports, tracks expenditures, and ensures compliance with funding requirements.

Recruits, hires, trains, supervises, and evaluates student workers, peer mentors, and/or ambassadors;

prepares employment documents and coordinates schedules.

Prepares and submits personnel and funding forms for student and hourly staff as required.

Collaborates with IT and administrative staff regarding office equipment, software, and data reporting

needs.

Assists in preparing annual and biannual program reports to meet college, District, and State requirements.

Reviews reports, records, and directives to obtain information needed for program planning, evaluation, and compliance.

Performs office duties utilizing data management systems, spreadsheets, and software applications (e.g., MS

Office Suite, PeopleSoft, CRM tools).

Reviews and updates program materials, websites, and outreach communications.

Performs other related duties as required.

Minimum Qualifications

• Bachelor’s Degree from an accredited college or university in one of the social sciences, counseling, business, or a directly related field
• One (1) year of experience in planning, organizing, administering, coordinating, or promoting academic or cultural programs/student services.
• Understanding of, sensitivity to, and respect for the diverse academic, socioeconomic, cultural, disability, and ethnic backgrounds of Peralta Colleges’ students, faculty, staff, and community.

Desirable Qualifications

• Experience in a staff role leading, motivating, and working with adult students in higher education is highly preferred.

Knowledge, Skills, and Abilities:
Knowledge of:

• Student services practices in a community college or related field.
• Principles and techniques of advising and supporting students.
• Policies, procedures, and regulations related to enrollment and student support programs.
• Program evaluation techniques and reporting requirements.
• FERPA and confidentiality practices related to student records.
• Budget development, monitoring, and record-keeping procedures.
• Principles and practices of supervision, training, and communication.
• The use of personal computers and related software applications (e.g., MS Office Suite, databases, CRM tools, internet, email).

Ability to:

• Read, interpret, apply, and explain state, federal, and district policies and procedures.
• Analyze situations accurately and adopt effective courses of action.
• Establish and maintain cooperative working relationships with faculty, staff, students, and community partners.
• Effectively explain and support students with CCCApply, orientation, and the enrollment process.
• Communicate effectively in oral and written form with diverse populations.
• Plan, organize, supervise, and evaluate the work of student workers and assigned staff.
• Prepare and maintain accurate reports, correspondence, and records.
• Use related computer software, databases, and technology to track student progress and program activities.

Supplemental Information

IMPORTANT APPLICATION INFORMATION AND INSTRUCTIONS

Candidates must clearly demonstrate through their application material that they meet the minimum qualifications of the position. All properly completed applications will be reviewed, and the most appropriately qualified individuals will be invited to continue in the selection process. Examinations for the positions may consist of any combination of written, performance, and oral exams to evaluate the applicant's skills, training, and experience for the position.

The employment application must be completed and submitted online. Applicants must list current and past work experience. Do not indicate “See Resume”.

Proof of education such as, but not limited to, university/college transcripts and degrees must be submitted online with your application. Applicants are responsible for attaching proof of education, certification, and/or license to each position for which they apply.

The following documents are required for this position:
1. Resume
2. Transcripts verifying completion of a Bachelor’s degree

3. List of three references

4. Cover Letter

An applicant with a college degree obtained outside the United States must have education records evaluated by a credentials evaluation service. This evaluation must be submitted by the application deadline.

Failure to provide all required documents will result in elimination from the selection process. Official transcripts will be required prior to appointment.

Please note, the District’s preferred method of communication with applicants is via e-mail. As such, please ensure you verify the e-mail address on your application, and check your e-mail frequently, including your spam and junk folders.

The successful candidate will be required to undergo a reference/background check (to include a conviction record) and may be required to pass a post-offer pre-employment medical examination including a drug/alcohol screening depending upon job classification. New employees must provide documentation to establish both identity and work authorization. For questions regarding this recruitment, please contact Marshniel Chandra at mchandra@peralta.edu.