Program Specialist

Carolina for social mobility by The Wall Street Journal — helping first-generation and lower-income students find paths to prosperity. Designated an Innovation and Economic Prosperity University by the Association of Public and Land-grant Universities, UNCG is a community-engaged research institution with a portfolio of more than $67M in research and creative activity. The University's 2,600 staff help create an annual economic impact for the Piedmont Triad region in excess of $1B.

Primary Purpose of the Organizational Unit

The Center for Youth, Family, and Community Partnerships engages in partnerships for healthy children and families by bridging research, policy, and practice. The Center's mission is to build the capacity of families, service providers, researchers, teachers, and communities to ensure the health and well-being of children and youth.

Position Summary

The Program Specialist position will provide training and local coaching support in the implementation of High Fidelity Wraparound to sites including but not exclusive to Tiered Care Coordination pilot sites and SOC sites. This position includes training, coaching and organizational support. The position will stationed from home with frequent travel to UNCG and statewide.

Minimum Qualifications

Master's degree in social work, psychology, counseling, education, or a related field; or a bachelor's degree in social work, psychology, counseling, education, or a related field with three or more years of relevant experience working with children, youth, and/or families.

Served as a Family Partner in NC, Credentialed as a Family Support Partner (FSP) or Youth Support Partner (YSP) on a HFW Team or a Certified Family Peer Specialist (CFPC) through the National Federation of Families, and therefore has firsthand experience with accessing and/or receiving services from the child-serving system.

Experience in providing training from the youth or family perspective to others, particularly in behavioral health, child welfare, juvenile justice or other related areas and family driven care

Experience in the direct provision or oversight of children's mental health services; direct involvement as a Parent/caregiver of a child directly involved in children's mental health services or a child/youth/young adult directly involved in the Child serving system in the past (Child Welfare, Mental Health, Juvenile Justice).

Preferred Qualifications

• At least three (3) years of experience in providing an evidence based behavioral health model or intervention, or Child and Family Team training or facilitation, or experience in supporting youth and/or family in accessing services, understanding family driven care, and participation in HFW Wrap/CFT meetings.
• Knowledge of implementation science and experience in using that knowledge to successfully implement evidence-based interventions in multiple communities.
• Exceptional verbal and written communication skills.
• Ability to work cooperatively by demonstrating professional, ethical, and respectful behavior.
• Uses data to problem-solve and develop a continuous quality improvement process across systems and supports how other Implementation Specialists utilize data in their work with sites.
• Leadership, coaching, and teambuilding skills.
• Ability to manage conflict and works well with diverse workforce.
• Works to ensure the High Fidelity Wrap and System of Care principles and values are incorporated into all aspects work.

Recruitment Range: Commensurate with Experience

Org #-Department: Center-Youth-Families & Comm - 11504

Job Open Date: 07/31/2026

Open Until Filled: Yes

FTE: 1.000

Type of Appointment: Permanent

Number of Months per Year: 12

FLSA: Exempt

Percentage Of Time: 40

Key Responsibility: Training Support

Essential Tasks:

• Provides foundational training in High Fidelity Wraparound for wraparound teams and other community partners tiers of case management/care coordination providing a lived experience perspective.
• Trains and provides support to agency leadership to ensure provision of High Fidelity Wraparound implementation and family driven care.
• Works with the project manager on resolving local and systemic barriers to improved outcomes.
• Supports the lead implementation specialist's plan for training or implementation needs.
• Provides youth or family/caregiver perspective to inform content of training development and youth or family voice to delivery of training.

Percentage Of Time: 40

Key Responsibility: Provider and Community Support

Essential Tasks:

• Assists providers in interviewing and selection of staff for HFW teams.
• Provides on-site and virtual coaching and technical assistance to HFW teams.
• Tracks and supports all Wraparound team members (coach, facilitators, family and youth peer support) in moving through their credentialing process.
• Supports and works with lead implementation specialist on their plan to support coaches and train and credential their staff within their agencies.
• Provides a family perspective to support entire NC HFWTP team in the implementation of the credentialing and coaching process.
• Supports the HFW teams in use of the HFW tools (Strengths, Needs, Culture Discovery (SNCD), Transition Readiness Scale, NC HFWTP monitoring tools). Works with lead implementation specialist, Wraparound team and Local Management Entity-Managed Care Organization (LME-MCO) to resolve any barriers re: referrals, connecting families to services, coordination of care across agencies and teaches wraparound team to resolve issues on their own.

Percentage Of Time: 15

Key Responsibility: Data Analysis and Report Preparation

Essential Tasks:

• Supports the lead implementation specialist's reporting of data to the Wraparound team and agency leadership to continually improve quality of service.
• Supports training and implementation to local HFW teams for use of the Wraparound Fidelity Index- Short Version (WFI-EZ) tool and preparing evaluation reports for Coaches, LME-MCOs and state agencies.

Percentage Of Time: 5

Key Responsibility: Other Duties as Assigned

Essential Tasks:

• Other duties as assigned.

Physical Effort: Reading, Writing, Hearing, Talking, Standing, Sitting, Hand Movement-Repetitive Motions

Work Environment: Driving - Car/Truck, Inside

Organization

UNCG at a Glance

Founded in 1891, The University of North Carolina at Greensboro is the largest and most diverse state university in the Piedmont Triad. Standing apart from other universities, the UNCG community is joined together by a shared value: We define excellence not only by the people we attract, but by the meaningful contributions they make.

With more than 19,400 students and 2,500 faculty and staff, UNCG is the largest state university in the Piedmont Triad and has an annual economic impact of more than $1 billion. The campus has grown to include 30 residence halls and 30 academic buildings on 210 acres.

UNCG takes pride in being a learner-centered public research university. The College of Arts & Sciences and seven professional schools offer 79 undergraduate majors, 65 master's programs and 30 doctoral programs.

The university holds two classifications from the Carnegie Foundation for the Advancement of Teaching, as a "research university with high research activity" and for "community engagement" in curriculum, outreach and partnerships. More than $35 million in grants and contracts for research and creative activity are awarded to faculty members annually. Among the most prominent of UNCG's research initiatives are the Gateway University Research Park and the Joint School of Nanoscience and Nanoengineering. Both are partnerships with North Carolina Agricultural and Technical State University.

Globalization of the curriculum has expanded opportunities for international education, through new programs such as the UNC Exchange Program and the Lloyd International Honors College. In addition, innovative signature programs such as Building Entrepreneurial Learning for Life (BELL), Communication Across the Curriculum, Undergraduate Research and Freshman Seminars enhance the student experience.

As a cultural leader, UNCG offers concerts, lectures, dance and theater performances, exhibitions at the internationally known Weatherspoon Art Museum and readings by nationally known authors. In athletics, Spartan teams compete in nine women's and nine men's sports in Division I of the National Collegiate Athletic Association. With ethnic minority students making up 26 percent of the student body, UNCG is the most diverse of the UNC system's historically white campuses.

Although much has changed, some things remain the same. The university motto — "Service" — continues to be a guiding principle put into practice through all aspects of university life.

UNCG Schools and College of Arts & Sciences

The University's Academic Affairs Division consists of seven academic schools, the College of Arts & Sciences, the Graduate School and the Lloyd International Honors College. The names below are the ones currently in use. In some cases, the names have changed since the academic units were founded. The schools and their dates of establishment are: Graduate School 1921-22; College of Arts & Sciences 1969, Lloyd International Honors College 2005, Joint School of Nanoscience & Nanoengineering 2007, Joseph M. Bryan School of Business & Economics 1969, School of Education 1921, School of Health and Human Sciences 2011, School of Music, Theatre and Dance 2010, and School of Nursing 1966.

Achievements & Accolades

UNCG is garnering national attention and awards for its challenging academic programs, supportive environment and engaged community. Take a look at some of our latest accomplishments and meaningful contributions on campus, in the community and around the globe. Curious about more accolades, achievements, our student body, faculty and staff excellence and other signs of our success? Find out more at UNCG Now: http://newsandfeatures.uncg.edu/.

Challenging Academic Programs

U.S. News & World Report ranked three UNCG online programs among the best in the nation in the 2015 list of Best Online Programs.

UNCG's slate of online programs has earned a top 10 ranking for affordability from BestColleges.com.

The graduate program in the Department of Human Development and Family Studies has earned a Top 10 ranking by the The HDFS Report.

Supportive Environment

UNCG is a Military Friendly School for the fourth straight year, putting it in the top 15 percent of colleges and universities nationwide that are doing the most to support veterans and ensure their success.

UNCG is ranked among the best colleges for your money nationwide by College Factual, a new site that guides students through the college selection process.

The Education Trust singles out UNCG among the nation's universities for its success at closing the gap in graduation rates between black and white students.

Engaged Community

For the fifth year in a row, UNCG has earned the "Tree Campus USA" designation for promoting healthy trees and encouraging the spirit of conservation.

UNCG's innovative dynamic mailbox system has been honored as one of University Business Magazine's Models of Efficiency.

For the eighth consecutive year, UNCG is highlighted on Washington Monthly's list of American universities that contribute most to the public good.

Careers at UNCG

UNCG is committed to the creation of an inclusive, collaborative and responsive university by attracting, retaining and developing a diverse community of talented individuals in support of the university's mission.