Programme Officer

commitment to quality and student experience.

This is a full-time, permanent role, based in Stevenage with hybrid working.

What You’ll Do

• Act as the first point of contact for staff and student enquiries relating to academic programmes, providing accurate and regulation-aligned guidance.
• Provide comprehensive administrative support across the student lifecycle, from enrolment through to graduation, ensuring compliance with UK HE regulatory and quality expectations.
• Maintain accurate, complete, and auditable student records in line with institutional policies, OfS expectations, and consumer protection requirements.
• Monitor student academic progression and performance, identifying concerns and escalating appropriately.
• Coordinate the operational delivery of Academic Assessment Boards, including marks collection, reconciliation, data entry, and post-board processes such as resubmission tracking and award confirmation.
• Process assessments, results, resubmissions, progression decisions, and award outcomes with a high level of accuracy.
• Support the administration of appeals, academic misconduct, and other student-related investigations, ensuring confidentiality, impartiality, and regulatory compliance.

Systems, Data & Reporting

• Maintain and update student data across relevant systems, ensuring accuracy, consistency, and audit readiness.
• Prepare reports and extracts from student systems to support internal decision-making and regulatory reporting.
• Ensure robust digital record-keeping and data integrity, proactively identifying and resolving discrepancies.

Collaboration & Continuous Improvement

• Work closely with academic staff and professional services colleagues to support programme delivery and governance.
• Contribute to the continuous improvement of academic administration processes, ensuring alignment with UK HE best practice, CMA guidance, and internal quality frameworks.
• Provide cross-functional support as directed by the line manager.

What We’re Looking For

Essential

• Significant experience working within a UK higher education provider in an academic administration or programme support role.
• Strong understanding of the student lifecycle, academic governance, assessment regulations, and progression rules.
• Excellent written and verbal communication skills.
• Exceptional attention to detail, particularly when handling marks, progression decisions, and governance documentation.
• Strong organisational and time-management skills, with the ability to manage competing deadlines.
• Proven ability to work independently and exercise sound judgement when managing complex or sensitive cases.
• Experience using Microsoft Office 365 (including Excel), Teams, and student record systems.
• Strong commitment to delivering high-quality service and enhancing the student experience.
• Solid understanding of GDPR and data protection requirements.

Desirable

• Experience supporting Academic Boards, Assessment Boards, or other governance committees.
• Familiarity with Moodle or other virtual learning environments.
• Experience preparing reports and managing sensitive or high-risk data.
• Confidence in identifying issues and taking initiative to resolve regulatory, data-quality, or assessment-related challenges.
• Knowledge of OfS, QAA, CMA, or other UK HE regulatory frameworks.
• Experience within a small, specialist, or newly established HE provider.

How to Apply

Please send your CV and cover letter via the 'Apply' button above (E: jobs@ect.ac.uk).

Closing Date: 27 February 2026
*We reserve the right to appoint a suitable candidate prior to the closing date.*

Location:	Stevenage
Salary:	£32,000 to £38,000
Hours:	Full Time
Contract Type:	Permanent
Placed On:	5th February 2026
Closes:	27th February 2026