Join the Pack! A community with nearly 8,000 faculty and staff, and 30,000 students. NC State is one of the largest employers in North Carolina, offering a large range of career opportunities. Visit us at https://jobs.hr.ncsu.edu/.
Department: 111503 - Horticulture - JC Raulston Arboretum
Location: Raleigh, NC
Essential Job Duties:
The JC Raulston Arboretum is seeking to fill our Rental Coordinator Assistant position. The ideal candidate to fill this position should be an active, confident, and detail-oriented team member to assist with our rental and events team. Strong attention to detail, adaptability, and a positive attitude are essentials. The desired candidate is tech-savvy but also teachable. If your notes are color-coded, you love helping people have a great time, and you seek new and efficient ways to accomplish tasks then this is the position for you!
The position will be responsible for, but not limited to:
- Supporting the Rental Coordinator in all details necessary to facilitate and organize rental clients, their needs and requests
- Creating and/or facilitating room/garden layouts
- Collecting required information for rental requirements through scheduled communications
- Serving as visitor services mentor to support rental staff, students, and volunteers
- Creating a positive guest experience; implementing JCRA visitation policies and guidelines
- Guest/Client communications either phone/email/face-to-face
- Assisting team in guest experience improvements
- Supporting front desk and visitor center volunteers
- Managing incoming questions (emails and calls)
- Assist with annual fundraising events and programs such as Moonlight in the Garden, Raulston Blooms, Southeastern Plant Symposium, etc. (will include nights and weekends as needed for event facilitation)
* Assist with coordinating event logistics
* Assist with event planning
* Assist with event facilitation - Helping create event and rental promotional content
- Supporting ticket sales and promotion
- Supporting Rental Coordinator in all details necessary to book and execute a successful rental experience/event.
* Communicating professionally with rental clients
* Scheduling and assisting with site visits
* Assessing client needs and requests to assure JCRA is a proper fit
* Providing onsite support to ensure a positive experience - Creating and/or facilitating room/garden layouts for rental clients using relevant data collected from database, clients & rental coordinator
* Setting up gardens/rooms to approved layouts of rental clients - Collecting required information for rental requirements through scheduled communications
- Customer/Guest Services Mentor to supporting rental staff, students and volunteers
- General administrative support of the Arboretum
- Opening and closing buildings and gardens
- Assist with keeping equipment, buildings and gardens presentable and functional
* Submit facilities work order requests - Helping safeguard Arboretum plant collection from damage during rentals and events
- Knowledge of rental policies/guidelines
- Implementing Arboretum visitation policies/guidelines
Other Work/Responsibilities:
- Other duties as assigned.
Minimum Experience/Education:
High School Diploma or equivalency and one year of related office experience; or equivalent combination of training and experience.
Required Qualifications:
- Effective and good communication skills (verbal and written)
- Ability to provide excellent customer service
- Ability to create a positive guest experience.
- Program/event planning and management experience.
- Ability to work as part of a team.
Preferred Qualifications:
- Experience with Google Forms, Filemaker, Excel/Google Sheets, PowerPoint, Canva.
- Proficient at prioritizing tasks and efficient use of time.
- Experience with program marketing, social media, and/or graphic design a plus.
Required license or certification:
N/A
Position Number: 00107877
AA/EEO Statement:
NC State University is an equal opportunity employer. All qualified applicants will receive equal opportunities for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex (including pregnancy), sexual orientation, and veteran status. The University encourages all qualified applicants, including protected veterans and individuals with disabilities, to apply. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact [contact details available in the full listing] to speak with a representative of the Office of Equal Opportunity.
If you have general questions about the application process, you may contact Human Resources at [contact details available in the full listing] or [contact details available in the full listing].
Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.
NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.
