Satisfactory Academic Progress Coordinator/Financial Aid Advisor

GENERAL SUMMARY

The Satisfactory Academic Progress (SAP) Coordinator reviews and processes all SAP appeals. This entails the use of professional judgment to determine a students merit in qualifying for financial aid in the future. They are responsible for monitoring student completion rates, GPA and program length. The SAP coordinator monitors grades for financial aid recipients placed on conditional probation and is responsible for tracking SAP data and reporting SAP outcomes as requested. This position requires excellent customer service and communication skills, as well as the ability and enthusiasm to gain a mastery of complex regulations and through training. The employment of critical reasoning is necessary.

This person serves as an advocate and Single Point of Contact (SPOC) for unaccompanied homeless youth (UHY). This person will serve as a strong support for any students lacking parental support while navigating the processes for determining dependency. These responsibilities include facilitating communication across campus departments in order to provide service and support resources to students.

Additionally, this position serves in a student advising, outreach and client services capacity and involves a great deal of student interaction. This position is required to effectively communicate financial aid policies to students, parents, the College and community members and to uphold grace & empathy during challenging interactions. This position will be responsible for backing up the Communications and Outreach Coordinator with all incoming email received at financialaid@ccd.edu, as well as performing routine quality assurance checks on verification.

Duties and Responsibilities

The SAP Coordinator will actively participate in professional development and training opportunities designed to continuously increase their knowledge of federal, state, and institutional policies regarding all types of financial aid (i.e., Pell Grant, Colorado Student Grant, Federal Direct Loans, Work-Study, etc.). This position will possess knowledge of Banner financial aid software and how to resolve data integrity issues and discrepancies within the system. An in-depth understanding of the Free Application for Federal Student Aid (FAFSA) will be exercised regularly. This position must be able to package financial aid awards based on needs-analysis, federal regulations, cost of attendance, and institutional budgets while determining a students eligibility for financial aid.

This position serves as the Chair for the Second Level SAP Committee. This position requires face-to-face interactions with a diverse population of students and will participate in outreach events as assigned, providing advice on the various aspects of financial aid (i.e., application procedures, verification documentation, scholarship and grant guidelines, federal and private loan conditions, Satisfactory Academic Progress requirements, etc.). Specific duties are subject to change, dependent upon department needs. The SAP Coordinators job duties can be broken down as follows:

Advise students

• In person/phone/virtual/email contact
• Inform students verbally and in writing of the status of SAP status and appeals
• Advise unaccompanied homeless youth and independent minors through the financial aid process.

Satisfactory Academic Progress

• Review SAP appeals
• Update SAP status in Banner and package aid as appropriate
• Prepare SAP appeals for second Level SAP Committee review
• Work as a liaison with the CCCS SAP Committee
• Educate CCD students and staff on SAP policies
• Track SAP data and report outcomes
• Actively participate in the CCCS SAP network/training group

Operational duties

• Review and process the conditional probation report each semester.
• Analyze SAP data and prepare SAP reports.
• Communicate and maintain/update procedures as appropriate.
• Perform quality assurance checks on verification.

Other duties as assigned

Qualifications

MINIMUM QUALIFICATIONS:Any equivalent combination of education, experience, knowledge, skills, and abilities.

Education:(Minimum/Required)

Associate degree (Direct financial aid experience may be substituted for the education on a year for year basis, and will not count towards the experience requirement below).

Experience: (required/minimum)

2 years higher education experience or 3 years of customer service

Knowledge/Skills/Abilities: (required/minimum)

• Articulate & personable written and oral communication skills
• Inclusive approach to working with and serving diverse groups of individuals
• High energy, attention to detail, and the ability to organize effectively
• Task oriented, self-motivated, critical thinker
• Possess conflict resolution and a strong commitment to quality customer service
• Reliable team player
• Flexible to ebbs & flows of peak processing times
• Ability to prioritize numerous complex and routine tasks simultaneously

Software Used:

• Banner
• COGNOS
• NSLDS
• CPS/FAA Access
• COD
• FSA Partner Connect

Other Considerations:

Extended hours may be necessary during peak processing times (usually January and August), based on job responsibilities and college calendar. Remote work may be available up to two days a week, after the first 60 days.

Supplemental Information

Our campus is located in downtown Denver, adjacent to two light rail stations, and just minutes away from shopping, restaurants, and event venues. When you visit our campus, it will be immediately evident that our faculty, staff, and instructors are passionate about serving our diverse student population. At CCD our passion is to help others, and we offer career pathways that will make a difference in the lives of our students.

If you are interested in sharing our passion for student success, CCD offers generous medical, dental, vision, life, and retirement options. We also offer the opportunity to expand your education, and those of your dependents, through our tuition reimbursement program.

CCD is a Learning College where policies, programs and practices support learning as the major priority. The Community College of Denver is an Equal Employment Opportunity Educational Employer.

Background checks will be conducted on all finalists for employment consideration.

CCD recognizes that administration, faculty, instructors, and staff reflect the diversity of its students and community and prohibits employment and student discrimination based on race, color, religion, national origin, citizenship, gender, marital status, sexual orientation, age, disability, veteran status, or any other characteristic protected by federal, state, or local law.

For a complete review of the benefits we offer, please click on the following link: https://www.cccs.edu/employee-resources/employee-benefits/.

SELECTION PROCESS

Preliminary screening will be made on the basis of completed application packet submitted by candidate. Completed application packet includes: a letter of interest of no more than five pages, addressing in general the items under "Primary Duties" and specifically each item under “Minimum Qualifications”; an online application; resume; and transcripts. All candidates, including current Community College of Denver employees must submit a complete application packet which includes all material listed above.

Only completed application packets will move forward for screening. Please review the job duties and minimum requirements carefully. Meeting the minimum qualifications for a particular position does not assure the applicant an interview. Selected applicants will be invited by the screening committee for interviews. All application materials become the property of Community College of Denver and cannot be copied.

APPLICATION PROCEDURES:

Interested applicants must submit a complete application packet at https://www.schooljobs.com/careers/ccd which includes:

1. Electronic Application, Click ‘New Resume at the bottom of this page
2. Cover Letter
3. Resume
4. References - Names, phone numbers, addresses, & email addresses of three professional references
5. Copies of transcripts, unofficial preferred
6. Copies of appropriate credentials, if applicable

All included attachments should be saved with the following nomenclature: Last name, First name Document; for example Doe, John Resume; Doe, Jane Transcripts

Your resume should clearly indicate how you meet the minimum qualifications. Those applicants that do not meet the minimum qualifications will not be considered. Part-time experience is ½ the equivalent of full-time experience. Example: Four (4) years applicable part-time experience equals 2 years full-time equivalency.