Senior Knowledge Specialist

Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:

Grade: Professional 306 Pay Range: $62,100.00 - $93,200.00

Job Description

The Senior Knowledge Specialist provides a pivotal role in capturing, organizing, and disseminating knowledge related to program solutions, technical expertise, user support, data management, compliance, and collaboration. This position requires a blend of technical proficiency, analytical skills, adeptness in SharePoint site administration, and effective communication abilities to ensure the smooth operation and optimization of program solutions and support services.

Essential Functions and Responsibilities:

• Capture, organize, and maintain knowledge resources related to program solutions, technical expertise, user support, and training materials.
• Provide user support and training sessions for faculty, staff, and students on program solutions and related tools.
• Manage data and generate reports to support decision-making processes and program evaluation.
• Administer SharePoint sites, ensuring content accuracy, accessibility, and user-friendly navigation.
• Conduct quality assurance checks to ensure compliance with university standards and regulatory requirements.
• Facilitate collaboration and communication among stakeholders to enhance program effectiveness and efficiency.
• Lead initiatives to improve knowledge management processes and tools.
• Serve as a technical expert and mentor for junior team members.
• Administer SharePoint sites, including content management, permissions, and customization to support collaboration and knowledge sharing.
• Collaborate with cross-functional teams to identify and address system integration needs.
• Develop and implement strategies to enhance user experience and optimize system performance.
• Represent the Program Solutions Administration team in meetings and discussions related to program enhancements and innovations.
• Performs other related duties as assigned.

Knowledge, Skill and Abilities:

• Proficiency in knowledge management principles and methodologies.
• Strong understanding of program solutions, technical systems, and user support practices.
• Excellent data management and reporting skills, with proficiency in relevant tools and platforms. Expertise in SharePoint administration, including site customization, permissions management, and content organization.
• Experience in SharePoint administration and content management.
• Knowledge of quality assurance processes and compliance standards in higher education.
• Effective communication and collaboration skills, with the ability to interact with diverse stakeholders.
• Analytical mindset with problem-solving abilities and attention to detail.
• Leadership skills to drive initiatives and mentor junior team members.

• Strong understanding of quality assurance processes and compliance standards.
• Knowledge of adult learning theories and principles, including instructional design methodologies tailored to adult learners in diverse academic settings.
• Ability to collaborate effectively with academic departments, faculty members, subject matter experts, and instructional designers to develop and deliver high-quality educational programs.
• Strong project management skills, including the ability to coordinate cross-functional teams, manage project timelines, and ensure alignment with departmental goals and objectives.
• Proficiency in data analysis and interpretation to inform program development decisions, assess program efficacy, and identify areas for continuous improvement.
• Clear and concise communication skills, with the ability to articulate program objectives, outcomes, and value propositions to internal and external stakeholders.
• Willingness to explore innovative approaches to program development, incorporate emerging technologies, and adapt to evolving trends and student needs in higher education.
• Understanding of accreditation standards, regulatory requirements, and industry best practices related to program development and institutional compliance.
• Proven ability to design and assess curriculum effectiveness, learning outcomes, and student engagement strategies, particularly within a Competency-based Education model.

Job Qualifications:

Minimum Qualifications:

• Bachelor's degree in Information technology, Computer Science, Education, or a related field.
• 3 or more years of experience in knowledge management, technical support, or related roles.
• Experience in user training, data management, and SharePoint administration.

• Experience in developing and refining educational programs, courses, and curricula within the higher education sector.
• Experience with online learning platforms, learning management systems (LMS), and educational technologies used in online and hybrid learning environments.

Preferred Qualifications:

• Master's degree in Information Technology, Education, or a related field.
• Certifications in knowledge management, project management, or related areas. Certification in relevant technologies or platforms (e.g., Microsoft SharePoint, project management).
• Experience working in a higher education or online learning environment.
• Proficiency in additional languages to support diverse user populations.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

Job Description Disclaimer: This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.

This position requires occasional travel of up to 20%, including required attendance at designated company summits (typically one to two per year). Additional travel may include conferences, visits to company locations, and other business-related events as needed. Additional travel may be assigned as needed to support business requirements.

Position & Application Details

Full-Time Regular Positions (classified as regular and working 40 standard weekly hours): This is a full-time, regular position (classified for 40 standard weekly hours) that is eligible for bonuses; medical, dental, vision, telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident, critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave.

How to Apply: If interested, an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday.

Additional Information

Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. It's not all-inclusive.

Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at recruiting@wgu.edu.

Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.