Senior Manager - Employee Relations

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Job Description

Department: Human Resources

General Statement of Job

The Senior Manager - Employee Relations is responsible for the day-to-day management of the College's employee relations program, including workplace investigations, grievance administration, conflict resolution, policy interpretation, and employee relations consultation. The position supervises Employee Relations staff and is accountable for the quality, consistency, timeliness, and compliance with employee relations matters. The Senior Manager also serves as a strategic advisor to management on complex employee relations issues, organizational risk, and policy implementation.

Specific Duties and Responsibilities

Essential Functions:

• Supervises Employee Relations staff and is accountable for the quality, consistency, timeliness, and compliance of employee relations services. Establishes performance expectations, monitors caseloads, reviews work quality, and provides coaching, training, and performance management.
• Oversees and manages complex, sensitive, and high-risk employee relations matters, including investigations, grievances, workplace conflicts, employee complaints, and disciplinary matters; ensures timely and effective resolution of employee relations matters and provides guidance on matters assigned to Employee Relations staff.
• Conducts and oversees impartial and thorough investigations involving employee disciplinary matters, grievances, allegations of discrimination, non-compliance, and other workplace concerns; prepares findings and recommendations as appropriate and in consultation with the Director of Human Resources.
• May conduct investigations related to Title IX, VAWA, Campus SaVE, Clery Act, Section 504/ADA, and other assigned compliance areas in accordance with applicable laws, regulations, and institutional requirements.
• Serves as a strategic advisor to administrators and campus stakeholders regarding employee relations matters, workplace conflict, policy interpretation, performance concerns, corrective action, and organizational risk.
• Assists in the review, development, implementation, interpretation, and communication of College policies, procedures, and practices to support compliance, consistency, and effective employee relations.
• Develops and delivers training and educational programs related to employee relations, workplace conduct, employment law, College policies, and supervisory best practices.
• Develops and recommends procedures, guidance, and best practices for supervisors and administrators to promote consistent application of College policies and compliance with applicable laws and regulations.
• Identifies employee relations trends, workplace concerns, and potential areas of organizational risk and recommends strategies, training, policy enhancements, and corrective actions to support a positive and productive work environment.
• Assists College personnel in identifying, evaluating, and resolving workplace concerns; facilitates discussions, mediations, and conflict-resolution efforts using diplomacy, negotiation, and problem-solving skills.
• Oversees the administration of complaint, grievance, and investigation processes; ensures compliance with established timelines; maintains comprehensive records; monitors case management activities; and coordinates responses to unemployment compensation claims and related proceedings.
• Investigates facts, prepares documentation, and collaborates with legal counsel regarding litigation, hearings, mediations, personnel matters, and other employment-related proceedings.
• Maintains current knowledge of employment law, regulatory developments, industry trends, and best practices related to human resources, employee relations, Title IX, and compliance programs.
• Participates in institutional committees, task forces, and special projects related to employee relations, compliance, workplace culture, and organizational effectiveness, as assigned.
• Assists the Director with strategic initiatives, operational planning, departmental projects, and other administrative responsibilities; travels throughout the College district as needed.
• Serves as Campus Security Authority.
• Performs other duties and manages special projects assigned.

Required Education and Experience

• Bachelor's degree required; Master's degree preferred.
• At least five (5) years of progressively responsible experience in employee relations or labor relations required.
• At least three (3) years of supervisory, lead, or project leadership experience required.

Required Knowledge, Skills and Abilities

• Excellent oral, written, presentation, and interpersonal communication skills, including the ability to effectively communicate with employees, management, executive leadership, regulatory agencies, and the Board of Trustees.
• Strong computer skills, including proficiency in Microsoft Office applications (Word, Excel, PowerPoint, and Outlook), case management systems, and internet research techniques.
• Demonstrated knowledge of federal, state, and local employment laws, human resources principles, workplace investigations, employee relations, and conflict resolution practices.
• Strong employee relations, conflict resolution, mediation, and consultation skills.
• Demonstrated leadership and supervisory skills, including the ability to coach, develop, and hold employees accountable for performance and service standards.
• Ability to prioritize and manage multiple projects, investigations, and competing deadlines in a fast-paced environment.
• Ability to analyze complex situations, assess organizational risk, exercise sound judgment, and determine appropriate courses of action.
• Ability to define problems, gather and analyze information, establish facts, draw conclusions, and develop practical recommendations.
• Ability to collaborate effectively with stakeholders across all levels of the organization and build productive working relationships.
• Ability to identify employee relations trends, assess workplace concerns, and recommend proactive solutions to mitigate organizational risk and support operational effectiveness.
• Demonstrated commitment to advancing the mission, vision, values, and strategic objectives of South Texas College.
• Ability to adapt to changing priorities and perform effectively in high-intensity and rapidly evolving work environments.
• Ability to read, analyze, interpret, and apply policies, procedures, governmental regulations, and professional publications.
• Ability to prepare clear, accurate, and comprehensive reports, correspondence, investigation findings, and procedures.
• Ability to maintain confidentiality and exercise discretion in handling sensitive and complex employee relations matters.
• Ability to work evenings and/or weekends as needed.

Checks, Certificates, Licenses, and Registrations

• Security Sensitive position: all applicants are subject to a criminal background check under South Texas College policy.
• In addition, subject to a federal background check and serves as Campus Security Authority.
• Must have a valid Texas driver's license and proof of liability insurance.
• SHRM-CP, SHRM-SCP, PHR, SPHR preferred.

Physical Requirements

• Regular on-site attendance is required to perform essential functions of this position. Travel throughout the College district as required to perform assigned duties.
• Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force to move objects.
• Perceiving the nature of sounds at normal speaking levels with or without correction.
• Ability to receive detailed information through oral communication, and to make the discrimination in sound.
• Ability to make rational decisions through sound logic and deductive processes.
• Applying pressure to an object with the fingers and palm.
• Picking, pinching, typing, or otherwise working, primarily with fingers rather than with the whole hand as in handling.
• Expressing or exchanging ideas by means of the spoken word including the ability to convey detailed or important spoken instructions to other workers accurately and concisely.
• Standing particularly for sustained periods of time.
• Close visual acuity to perform an activity such as: preparing and analyzing data and figures, transcribing, viewing a computer terminal, and/or extensive reading.
• Mobility to accomplish tasks, particularly for long distances or moving from one work site to another.

The above job description is not intended as, nor should it be construed as exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job.

Reasonable accommodation(s) may be made to enable qualified individuals with disabilities to perform the essential functions of this job.

Minimum Compensation
$80,870.00

Desired Start Date
November 23, 2026

Posting Close Date (No Close Date if Blank)
2 November 2026 11:59pm