The Senior Programmer Analyst plays a vital role in supporting the college by providing programming and analytical services, modifying existing applications, integrating third-party solutions, and building API-based integrations and portal components on the college's Ellucian Experience platform. This position contributes to a collaborative team environment with the shared goal of delivering innovative solutions to enhance customer satisfaction.
Duties and Responsibilities
- Design, develop, code, test, debug, and document software applications using programming languages and integration tools, leveraging relevant experience, and knowledge of industry best practices, regulations, and requirements.
- Act as a team resource to collaborate with business users, technical resources, and other stakeholders to gather and analyze requirements for new software applications and enhancements to existing systems
- Participate in peer code reviews, unit testing, integration testing, and system testing to produce high-quality software solutions
- Engage in daily operations such as creating and evaluating robust test plans, and providing training to end-users. Write code to support the needs of our stakeholders, in a DevOps environment.
- Troubleshoot and resolve technical issues, performance problems, and software defects
- Ensure timely resolution of support tickets within Service Level Agreements (SLAs) and engage with vendor support as needed to resolve escalated issues
- Support a variety of campus applications as assigned
- Represent the college and the Information Technology team professionally in all interactions
- Other duties may be assigned as needed
Required Qualifications
- Associate degree in an applicable field with four years of programming experience
- Proficiency in programming languages, i.e. SQL, PL/SQL
- Knowledge of shell scripting and/or other programming languages (i.e., Java, JavaScript, Shell, Perl, Python, HTML)
- Experience with source control platforms such as Github
- Proficiency in Ellucian Experience or similar Integration Platform as a Service (iPaaS) solutions
- Experience building API-based integrations (e.g., Ellucian Ethos Integration) and/or developing UI components ("cards") for a vendor experience/portal platform
- Familiarity with relational database table structures
- Analytical skills to collect data, define problems, establish facts, and draw valid conclusions
- Understanding of analysis, troubleshooting, problem-solving, client relations, requirement assessment, project management methodology, and their interrelationships
- Excellent written communication, interpersonal, and organizational skills
- Strong attention to detail and ability to meet critical deadlines
- Ability to work effectively with managers, peers, and customers
- Capacity to multitask and collaborate within a team environment
- Self-starter with the ability to work independently with minimal supervision
Preferred Qualifications
- Bachelor's degree in an applicable field with two year of programming
- Experience with SaaS solutions, particularly in the education sector
- Familiarity with Ellucian Banner ERP or similar enterprise resource planning systems
- Experience in applications management and administration, including user permissions, troubleshooting, and vendor support
- Experience in the education sector
All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.
Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of any employment visa including student visas.
About Community College of Rhode Island
The Community College of Rhode Island is the state's only public comprehensive associate degree-granting institution. We provide affordable open access to higher education at locations throughout the state. Our primary mission is to offer recent high school graduates and returning adults the opportunity to acquire the knowledge and skills necessary for intellectual, professional and personal growth through an array of academic, career and lifelong learning programs. At CCRI, we are committed to building an inclusive and diverse campus community. We strive to hire and retain culturally competent faculty and staff members who reflect the demographics of our state and our increasingly diverse student population. We believe that our diversity is our strength. We celebrate, support and thrive on the diverse experiences, backgrounds, and perspectives that are represented across our four campuses. We are OneCCRI, working together to prepare learners to achieve their highest potential. To learn about what employees value at CCRI and what it means to work here, please read about our Guiding Principles and watch videos of our employees doing what they do best: https://www.ccri.edu/equity/culture/guidingprinciples.html