Service Advisor

Are you the type of person who can connect with anyone, earn trust quickly, and confidently guide customers through important decisions?

We're looking for a Service Advisor who brings more than just technical knowledge. We want someone with energy, personality, and a proven ability to build relationships, overcome objections, and deliver an exceptional customer experience.

If you enjoy helping people, thrive in a fast-paced environment, and have the drive to maximize every customer interaction, we want to hear from you.

Why You Belong at Davis:

• Competitive compensation plan where candidates can expect to earn $45,760 + per year, plus bonus.
• Industry-leading health and dental benefits and employer-matched RRSPs
• A stable, family-owned business that has been a part of the community for over 30 years
• Ongoing training and development opportunities
• Travel reward program so you can travel on us beginning at 5 years of employment
• Group-wide employee pricing discount program on vehicles and parts, and service.
• Great team atmosphere to excel and grow

Essential Job Duties:

• Listen to the customer’s description of vehicle symptoms to gather information on the nature of their vehicle’s mechanical problem
• Complete walk-around inspection and review prior service history to recommend additional needed service and preventative maintenance to the customer when appropriate
• Create work orders, describing customer concerns to help technicians diagnose what repairs are needed
• Maintain customer rapport by explaining estimates and expected return of vehicle
• Answer questions, address concerns the customer may have and obtain the customer’s approval for estimates.
• Provide accurate quotes to customers and follow their repair orders throughout the day to keep the customer informed of the status of their vehicle repair

Qualifications and Experience:

• Previous experience as an automotive Service Advisor or in a similar customer-facing sales role, including providing recommendations for additional purchases, is an asset
• Automotive experience is considered an asset.
• Exceptional customer service and verbal communication skills to develop relationships and ensure customer loyalty
• Strong written communication skills to accurately detail customer concerns in each work order
• The capability of working independently, managing your time and workflow and having the ability to work congenially with other team members
• Proven time management and organizational skills with the ability to manage multiple demands
• Valid Driver’s License and the completion of a satisfactory criminal background check

Make the most important move of your career and come join our team, which is one of the best in the automotive industry!